reality bites

[tgh]

Sadly we have decided to dump our North and South american oddyssey. The costs just overran fiscal prudence... great sadness at chateau tgh.

One of the most substantial penalties is the 11% Cancellation fee for our DCIR29SA. ( Well it is actually more than that after the ta and the consolidator charge service fees for cancellation )

I'm currently fencing with the ta over the one world wording .. ( the old terms ).
I read clause 16(b)(3) as allowing the non refundable portion .. ie the 11% as creditable towards another one world booking.

Has anyone actually done this .. and are there any tips or tricks ???

[Dave Noble]

The 10% +1% cancellation fee is not able to be applied to another ticket

The fare rules don't seem to leave any ambiguity

CANCELLATIONS ANY TIME CANCELLATIONS PERMITTED FOR CANCEL/NO-SHOW/REFUND. 
NOTE - FORFEIT 10PCT OF THE TICKETED FARE FOR ECONOMY CLASS FARES. 
- FORFEIT 5PCT OF THE TICKETED FARE FOR BUSINESS/ FIRST CLASS FARES. 
- EXCEPTION - 11PCT INCLUDING GST EX AUSTRALIA FOR ECONOMY CLASS FARES. 
- 5.5PCT INCLUDING GST EX AUSTRALIA FOR BUSINESS/ FIRST CLASS FARES.

For a business ticket, it should be 5.5% rather than 11% though ( unless penalty has changed recently )

Dave

[tgh]

Thanks Dave .. sorry I didn't make it clearer..
The old rules are different.. I asked them which rules they wanted to play by at the start.. because of the 5.5% -v- 11%.. and they said the rules that applied when the booking was made.

Interestingly enough the old rules have now evaporated from the one world website , replaced by the new iteration
Without a copy , one could be at a real disadvantage

The ta and consolidator have a different wording to the published rules .. both new and old ...

[Dave Noble]

Under the rules for penalties before, I haven't seen anything that suggests that the fare may be used without penalty to another ticket

Dave

[drron]

A real shame that you have to miss out.Getting caught by the pay now to avoid a price rise obviously makes it even more disappointing.
Just one thought-someone ? the consolidator,has had your money for nearly 6 months now.In an account that could have earnt them $300 in that time at 5% or $450 if reducing an overdraft balance at a conservative 7.5% rate.Then they charge you a fee.Hmm.

[NM]

When was the ticket issued?

Looking at a copy of the Circle Pacific fare rules dated 1eth December 2007, I note the following regarding cancellation penalties:

(B) CANCELLATIONS AND REFUNDS
(1). Before Departure:
1. Before ticket issuance: Full refund
2. After ticket issuance: Cancellation/No show Forfeit: 10 percent (Ex Australia 11% -
Australian GST Inclusive) of the fare paid if the first international sector is cancelled.

EXCEPTIONS: Full refund in the case of:
1. Certified death of the passenger/member of passenger's immediate family.
2. Passenger/accompanying member of passenger's immediate family/accompanying
passenger is refused an official travel document, entry permit or visa. A copy of the official
written refusal must be attached to the refund request.

(2). After Departure: The refund, if any, will be the difference between the fare paid and the
applicable fare for the journey completed.

(3). At any time: The non-refundable amount may be used as credit towards payment of any full mileage or oneworld/Global explorer fare providing those conditions are met.
NOTE: At all times the original non-refundable amount remains non-refundable, the new ticket and any subsequent reissues must be annotated 'NONREF/APEX'.
-----------
Local Service fees may apply

Are those the rules under which your ticket was purchased?

I will attach the PDF file for reference.

[tgh]

Yep thats them..
Not sure if the pain in my hip pocket is giving me a comprehension problem, but I read them as allowing a credit if we make another forward booking and cancel the present one.
Of course they might want to keep the whole 22k...that's where my allusion to tips 'n tricks came from.

We have also cancelled a Galapagos trip on Celebrity Xpedition.. paid in full months ago at 92c aud/usd.
They will only refund ( less four hundred bucks penalty) at the aud amount paid.. no profit taking allowed.
They have been very kind in offering to hold the usd dosh against a future booking.

Of course if my super fund keeps bleeding at the present rate . I might be back at work next year ..

[drron]

Yep thats them..
Not sure if the pain in my hip pocket is giving me a comprehension problem, but I read them as allowing a credit if we make another forward booking and cancel the present one.
Of course they might want to keep the whole 22k...that's where my allusion to tips 'n tricks came from.

We have also cancelled a Galapagos trip on Celebrity Xpedition.. paid in full months ago at 92c aud/usd.
They will only refund ( less four hundred bucks penalty) at the aud amount paid.. no profit taking allowed.
They have been very kind in offering to hold the usd dosh against a future booking.

Of course if my super fund keeps bleeding at the present rate . I might be back at work next year ..

You really are being hit arent you.What a pity missing the Galapagos.
As to the no profit taking allowed someone is getting the FX profit just not you.If you paid Celebrity direct they would have converted it fairly soon to USD so now they outlay a lot less USD to repay you.
Anyway I retired 2 years ago but doing this in my lunch break-I did plan part time work-just not quite as much as planned now for 2009.

[NM]

Yep thats them..
Not sure if the pain in my hip pocket is giving me a comprehension problem, but I read them as allowing a credit if we make another forward booking and cancel the present one.
Of course they might want to keep the whole 22k...that's where my allusion to tips 'n tricks came from.

Although its not said explicitly, I expect in order to invoke the "used as credit towards payment of any full mileage or oneworld/Global explorer fare" rule, you will need to make the new booking immediately. I don't believe they have a provision to hold that amount in credit for use at some future point in time should you later wish to purchase another similar fare.

[tgh]

Yes . I understand that I need to make another booking.. really looking for someone who has actually done it !!

The sticky bit about one world tickets is the need to book and date the first leg.. and then not to be able to change it without rebooking.

The rules refer to a full mileage ticket as well as explorer.. does that mean a normal long haul ticket ie syd/lhr etc... or are they referring to other one world products such as circle products.