Velocity Shop and NOT Earn

[lopes2017]

I still have no response or points from velocity. Will keep you all posted. Its been over 5 months since one me my purchases and 2 months since i raised the issue.

[lopes2017]

As promised keeping you updated. After writing a fairly strong email, I finally have received a response that is heading in the right direction...but still not points.

The abbreviation of the response went something like this:


Thank you for you email.... escalated this matter to supervisor and will certainly reply.....by end of next week. Apologies

Finally received some acceptable customer service, lets see what happens in a weeks time.

[lopes2017]

Unfortunately but not a surprise, Velocity after promising to contact me at the end of this week (COB today) regarding my lost points, have NOT.

Their reply last week went like this:


"Hello,
Thank you for you email dated 23 May 2009 about your awaiting points on Shop and Earn Store.

Just to inform you, I have already escalated this matter to my supervisor and we will certainly reply you in regards of your awaiting points by end of next week."

This "certainly reply" did NOT occur and I still have NOT had points credited.

The this apauling service. Why waste time dealing with an organisation that does not keep up their promises, which by the way is a verbal contract?

There seems like there is no other way to deal with these organisations other than affecting their bottom line and simply leaving on mass.

I am extremely disappointed with Velocity, Shop and NOT earn

[pauly7]

Have to ask... is it really worth your time and effort now? Maybe its time to cut your losses and save your sanity!!

[lopes2017]

Couldn't agree more.

[brissyflyer]

I have successfully had points from Snapfish go to pending status. Its quite a good deal - 500 points for any order.

[StevePER]

I have successfully had points from Snapfish go to pending status. Its quite a good deal - 500 points for any order.

I had the same thing happen on Friday last week after many emails - they even gave me a phone call to let me know!

[lopes2017]

Still no luck, they are still "investigating"

[TanyaGordon]

I've had no luck either. Should have received around 4000 points from purchases via shop and earn and Apple Store.

I'm logged in to velocity when I click thorugh to Apple store from shop and earn, but nothing ever appears as pending in my points.

[lopes2017]

Here is a list of purchases I have made only 1 has been approved since April (4 months ago). Not good enough Velocity. Worse there is no consistency in the approval process, a StrawberryNET purchase was approved in May but the April purchase is still pending.

01. Date: 1 July 2009 Time: 12:01 Merchant: ePharmacy Earned: 218 Velocity Points
Status: Pending
02. Date: 21 June 2009 Time: 00:34 Merchant: Dell Australia Earned: 55 Velocity Points
Status: Pending
03. Date: 13 June 2009 Time: 07:39 Merchant: Lasoo AU Earned: 95 Velocity Points
Status: Pending
04. Date: 15 May 2009 Time: 09:36 Merchant: StrawberryNET Earned: 474 Velocity Points
Status: Approved
05. Date: 19 April 2009 Time: 09:22 Merchant: ePharmacy Earned: 154 Velocity Points
Status: Pending
06. Date: 10 April 2009 Time: 13:16 Merchant: StrawberryNET Earned: 379 Velocity Points
Status: Pending

One of the worst if not the worst managed shopping rewards programs I have participated in.