SLOW posting of points.
Discuss SLOW posting of points, on the Virgin Blue Velocity forum of FrequentFlyer.com.au, the home of frequent flyers.
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Can't help but notice my last few flights with DJ have taken a lot longer than normal to post to my account....
Previously points were shown the next day. It seem the earliest they are posting is 4 days... and even more recently my return flight has posted the day before my departing flight some 7 days later.
This creates a small problem for me in tracking what points I am owed. Typically I leave by BP on my desk until it posts, and then throw it out.
Has anyone else noticed this slow posting recently..
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I have noticed the slow posting as well. I took a flight on Monday 14th April and the points wern't posted until the folwing Tuesday (April 22). Yet a flight taken on Saturday April 12th, the points for that were posted the next day.
Yes, it's been rather slow lately -- and often they don't post in the same order too!
Flew 16 April -- Posted 22 April -- 6 days to post
Flew 19 April -- Posted 21 April -- 2 days to post
The second one was actually a QF flight cancelled and transferred onto Pacific Blue -- so I'm suprised it posted so quickly as I had to make a manual claim for it. The first was booked as DJ originally and with my Velocity number in the booking as well....
I suspect it's not automatic like it is on NZ and QF.
Yes, it's been rather slow lately -- and often they don't post in the same order too!
Flew 16 April -- Posted 22 April -- 6 days to post
Flew 19 April -- Posted 21 April -- 2 days to post
The second one was actually a QF flight cancelled and transferred onto Pacific Blue -- so I'm suprised it posted so quickly as I had to make a manual claim for it. The first was booked as DJ originally and with my Velocity number in the booking as well....
I suspect it's not automatic like it is on NZ and QF.
- James
I don't think it is completely manual, but in the past when I have chased Velocity points, Velocity staff have vented to me, saying their system is 'more manual' than QF and they get 'alot' of complaints from people who think their points should post within hours (used to QF's system).
Having said that haven't flown DJ for a month so can't comment on the current delays.
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Can't help but notice my last few flights with DJ have taken a lot longer than normal to post to my account....
Previously points were shown the next day. It seem the earliest they are posting is 4 days... and even more recently my return flight has posted the day before my departing flight some 7 days later.
This creates a small problem for me in tracking what points I am owed. Typically I leave by BP on my desk until it posts, and then throw it out.
Has anyone else noticed this slow posting recently..
I've had a bit each way.
Some Velocity activities recently, like flights and that VMobile promo, have taken as long as a week and a half to 2 weeks to post, but strangely enough a CBR flight I took a few weeks back was there in a matter of hours.
The only significant delay I've had with Velocity was back when they started, where a MCY-MEL flight took nearly a month to post.
Member of: QF NB, VB NR(getting closer silver!) AA
Posts: 397
Re: SLOW posting of points
I too have had the same issues, to the point where i was sick of the online claim and was going to ring them until i realised that my later flight posted before my earlier one.
This is really frustrating as i think it should be selectable as to which order you want to display your point balance.
Oh and it would be great to have point upgrades for PE.... (do you think if i say it enough it will happen?)
Likewise I find the crediting of points a constant chase.
Recently I have experienced delays with Virgin Blue flights being credited.
At present I have 3 flights that are 14-21 days passed and still showing as 'pending' when I do an online points claim.
My experience has been worse with partner points.
With the exception of Europcar which seems to be right on the ball with my points being credited within days......the rest suck.
Every hotel stay I ahve had to chase over and over and I am still being told to wait for points from a Skywest flight last December.
They really need to overhaul their system because it's not very efficient.
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