Cancelling Points Flights.
Discuss Cancelling Points Flights, on the Virgin Blue Velocity forum of FrequentFlyer.com.au, the home of frequent flyers.
Welcome to Australia's leading independent Frequent Flyers resource! We hope you find the information useful and decide to join our online community. Its free to join, simply click on the register link. To start viewing messages, select the forum that you want to visit from the selection below.
Have searched here so If I have missed a thread please forgive me. I booked trip using VB points. Paid for taxes and petrol. Wife had drama, cancelled trip on line, Received cash for (taxes/petrol... less handling fee) to be credited.... But NADA on Points.... Not Velocity issue....numerous emails .... Ypu need to contact VB for a credit In AUD.. Most strange thought I would get some points back (less handling point fees) back rather than in the abyss.....Any strategies in getting my value back appreciated.. David (NB Next QF beef thread to follow if I dont get an answer tomorrow)
Last edited by degarr; 2nd June 2008 at 10:14 PM.
Sponsored Links
Registered Users have the option of
removing this and all other advertisements.
More
Have searched here so If I have missed a thread please forgive me. I booked trip using VB points. Paid for taxes and petrol. Wife had drama, cancelled trip on line, Received cash for (taxes/petrol... less handling fee) to be credited.... But NADA on Points.... Not Velocity issue....numerous emails .... Ypu need to contact VB for a credit In AUD.. Most strange thought I would get some points back (less handling point fees) back rather than in the abyss.....Any strategies in getting my value back appreciated.. David (NB Next QF beef thread to follow if I dont get an answer tomorrow)
degarr,
Welcome to AFF.
Unfortunately I can't answer accurately so will have to sit aside and let one of the FF experts respond to this one.
Member of: QF silver, Velocity red, Priority Pass.
Posts: 227
Re: Cancelling Points Flights
The Velocity T&Cs have this to say.
"12.10.Air Reward bookings, and any booking changes, cancellations or refunds, are governed by the Virgin Blue, Pacific Blue or Polynesian Blue (as relevant) fare rules and terms and conditions of carriage applicable to that booking."
It appears that any refund depends on the type of fare that was booked with the points.
The way I interpret that is; if you booked the cheapest available fare (promo or blue saver) you will be charged a cancellation fee ($40?) and the balance of the monetary value will be held in credit (by DJ not Velocity) for future use (within 12 months).
I reckon you won't get your points back but should have $xx credit to use on DJ flights within 12 months.
Hence their statement to you -"Not Velocity issue....numerous emails .... Ypu need to contact VB for a credit In AUD."
"12.10.Air Reward bookings, and any booking changes, cancellations or refunds, are governed by the Virgin Blue, Pacific Blue or Polynesian Blue (as relevant) fare rules and terms and conditions of carriage applicable to that booking."
It appears that any refund depends on the type of fare that was booked with the points.
The way I interpret that is; if you booked the cheapest available fare (promo or blue saver) you will be charged a cancellation fee ($40?) and the balance of the monetary value will be held in credit (by DJ not Velocity) for future use (within 12 months).
I reckon you won't get your points back but should have $xx credit to use on DJ flights within 12 months.
Hence their statement to you -"Not Velocity issue....numerous emails .... You need to contact VB for a credit In AUD."
Cheers..I appreciate that clarification... 1 product shared between 2 organisations ... I will track that down. Thanks again... David
The way I interpret that is; if you booked the cheapest available fare (promo or blue saver) you will be charged a cancellation fee ($40?) and the balance of the monetary value will be held in credit (by DJ not Velocity) for future use (within 12 months).
I reckon you won't get your points back but should have $xx credit to use on DJ flights within 12 months.
That sounds crazy. I only have a small amount of Velocity points so when I have enough for an award I better make sure that I use them wisely. And to think that some people feel the QFF program is ordinary....
The way I interpret that is; if you booked the cheapest available fare (promo or blue saver) you will be charged a cancellation fee ($40?) and the balance of the monetary value will be held in credit (by DJ not Velocity) for future use (within 12 months).
I reckon you won't get your points back but should have $xx credit to use on DJ flights within 12 months.
"
Not diminishing your intepretation but surely this can't be correct? Perhaps crazydave or the other virgin rep will step in and clarify?
Sponsored Links
Registered Users have the option of
removing this and all other advertisements.
More
Member of: QF silver, Velocity red, Priority Pass.
Posts: 227
Re: Cancelling Points Flights
Quote:
Originally Posted by pauly7
Not diminishing your intepretation but surely this can't be correct? Perhaps crazydave or the other virgin rep will step in and clarify?
It seems crazy to me too but that paragraph (12.10) is the only one I could find in the T&Cs that was relevant to the OP's question.
Here's a link to the Velocity Terms and Conditions.
It seems crazy to me too but that paragraph (12.10) is the only one I could find in the T&Cs that was relevant to the OP's question.
Here's a link to the Velocity Terms and Conditions.
... I will track that down. Thanks again... David
Linear Mode
