Really appalling. If this is true the staff member should be dealt with in the harshest possible manner available, which I think may be dismissal. Given airlines carry people of all sorts of ethnic and religious backgrounds there is no place for racism from staff. (not that there is a place for racism in any walk of life) I would think that QF will take this matter pretty seriously, though I doubt that they would like to publicise it. I know a number of Jewish people who even fly EK (to my surprise) and have told me that they have not encountered anything but the friendliest of service.
QF of course flies many Jewish and Israeli passengers and very often to the Holy land through BKK and HKG to link with LY flights to TLV. I doubt very much that this is in any way a reflection of a corporate culture of racism but more likely an isolated incident. At least one hopes
