upgraded but with faulty avod

[k8s9999]

Hello all I was hoping to ask some friendly advice about a LAX-MEL flight I just recently took this week. I paid for a PE ticket MEL-JFK return (and at quite a high price) in the hope to be able to upgrade wth points one way. Used points on the way for MEL-LAX for a successful J upgrade and then received a free one at check in for the LAX-MEL sector - most people were upgraded complimentary in the J cabin they told us. The flight home really didnt seem all that "buisness" class more like a United business flight.. service and ammentities and in general. Myself and seat partner both had faulty avod systems which I know has been talked about a lot here. After the ususal attempts to try and fix it they told us it had been reported over a week before as faulty and thyey knew it wasnt going to work - my seat partner was a Gold FF member full J fare so really I am also asking on behalf of them. As it was a full flight they said to us "hope you are tired" not much we can do and the usual process with on board video (though my sound didnt work). I am naturally appreciative for the upgrade so dont want to make a complaint as such as it was a free upgrade however it was a pricey PE ticket and know other people would have had cheaper PE upgrades also - but if the airline had surely had this reported for over a week before should they not have fixed it? 14 hours is a long flight with no entertainment or call button and whilst the good seat is more worth it I felt a little duped of what everyone else got and my seat partner had a fully paid business fare so really wasn't good on his behalf so want to ask for them what to do.

Do I just keep quiet or make a complaint and what would be the usual outcome for my seat partner who was on a full J fare and is Gold FF (just a random flyer who we took emails so I can tell them what to do).

On the other note to all - upgrades seem to be a plenty at present for flyers!

[Alanslegal]

Welcome to AFF k8s9999

Regardless of how much you paid for your Y+ ticket, you received a free upgrade to J. And when those free upgrades occur, it is often that you only get the J seat but not the entire J meals or service. That is probably why you thought the J quality wasn't that great.

In your seat partners case, they had a J ticket so thus should have been entitled to the complete J product incl. meals and service.

In this case of faulty IFE, if there was a faulty IFE I'm sure some complaint/feedback may result in some form of compensation eg. QF travel vouchers for future flights on QF.

But in respect to your case, playing a bit of devil's advocate here, but QF gave you an upgrade, and these free upgrades sometimes do not entitle you to have the full J service. If it came down to IFE problems, QF (or even the crew) may have easily said "hey, you could always go back to Y+" and "we'll bring another passeger from there to take your J seat" etc.

I know if I was given the option for a full Y+ product or a J seat, especially flying 14hrs. I'd take the J seat without the IFE.

[drron]

Well your seat partner really should send in a complaint.As you said you were asking on thier behalf of that pax I am presuming a rellie or work associate so they certainly could complain on your behalf as well.If my presumption is wrong I still think you should complain-but start off with thanking them for the upgrade.
this is one area where QF could improve it's game.Twice on JAL I have had faulty AVOD.On both occasions JAL handed out a postcard to send in to get voucherts in compensation.Interestingly on the second occasion I was on a D fare and mrsdrron on an award.I got twice the vouchers she did.

[medhead]

Welcome to AFF k8s9999

Regardless of how much you paid for your Y+ ticket, you received a free upgrade to J. And when those free upgrades occur, it is often that you only get the J seat but not the entire J meals or service. That is probably why you thought the J quality wasn't that great.

In your seat partners case, they had a J ticket so thus should have been entitled to the complete J product incl. meals and service.

In this case of faulty IFE, if there was a faulty IFE I'm sure some complaint/feedback may result in some form of compensation eg. QF travel vouchers for future flights on QF.

But in respect to your case, playing a bit of devil's advocate here, but QF gave you an upgrade, and these free upgrades sometimes do not entitle you to have the full J service. If it came down to IFE problems, QF (or even the crew) may have easily said "hey, you could always go back to Y+" and "we'll bring another passeger from there to take your J seat" etc.

I know if I was given the option for a full Y+ product or a J seat, especially flying 14hrs. I'd take the J seat without the IFE.

Indeed the seat is good, but I think the choice is more like full Y+ product or J seat with less than Y (yes Y) service. Even the Y (or N) pax gets IFE.

[harvyk]

I'd put in a complaint, don't actually ask for anything, but just register you complaint with QF.

Also the lacklusture J server seems strange. I received an op-up from QF last month for my flight to the US, and I received excellent service from them the whole way, infact the check in agent made the point to me that anything a normal J pax was entitled to I was also entitled to, inc the J lounge...

[milehighclub]

The service in J should of been exactly the same even though you were not a J class paying passenger. The exception to this be may be catering but otherwise everything else should be offered.