[Boondy]

I tried googling this and searching this forum and didn't find much info, so sorry if this has already been addressed.

Is it normal to still have "Note: Your request for an upgrade to business class from xxx to xxx has been declined" on my FF webpage, even though my class is now listed as Business (U), Confirmed, and the points have been deducted from my account? This is the second time this has occured (the first time i got a business seat with no issue), however I'm worried that when I get to the counter there's a chance i'll end up in economy...

[Dave Noble]

Don't worry. That seems to be normal these days.

Dave

[Boondy]

Thanks Dave.

Qantas have been ****ing me around so much recently, the final straw was when they didn't renew my Platinum status because I fell short by 40 status credits. I now have 600,000 points to burn through before i start finding a better carrier to use. If this flight wasn't upgraded, I was going to just cash in for a crap load of vouchers when i got home.

[Flashware]

In all fairness to QF, they're not required to comp you status; if you want the status then a status run is worth doing to ensure it.

[Dave Noble]

Originally Posted by Boondy

Thanks Dave.

Qantas have been ****ing me around so much recently, the final straw was when they didn't renew my Platinum status because I fell short by 40 status credits. I now have 600,000 points to burn through before i start finding a better carrier to use. If this flight wasn't upgraded, I was going to just cash in for a crap load of vouchers when i got home.

If you didn't get the required status credits, how is their not renewing you a "final straw" ? Sometimes they have done it, but I have heard that they are cutting back on it; the safest bet is to get the 1200 unless you have seen an early renewal occur

Dave

[Mwenenzi]

Originally Posted by Boondy

however I'm worried that when I get to the counter there's a chance i'll end up in economy...

As you purchased economy you must have accepted an economy seat would be OK. Upgrades are never guaranteed. If you want a business class seat pay the $$ when making the reservation.

[serfty]

Originally Posted by Mwenenzi

As you purchased economy you must have accepted an economy seat would be OK. Upgrades are never guaranteed. If you want a business class seat pay the $$ when making the reservation.

Aside from the fact that no seat is ever guaranteed , This is really only pertinent for International Qantas flights.

I have some upgraded domestic travel in May where I'm seeing a similar thing. See this thread:

• http://www.frequentflyer.com.au/comm...tml#post180098 (Mystery of on-line upgrades)

Other than that, Boondy, welcome to AFF.

[Boondy]

O.K it seems as if it is a common bug with the site, I just checked in at HK airport with a business class seat and no issue.

I don't want to get into why I'm pissed with Qantas on a public forum, so I take back my previous post. You're right Dave, I shouldn't be whinging about not meeting their criteria.

Mwenenzi, I attained Platinum status in the first 6 months of my membership cycle, and missed out on having it renewed by 40 status credits this year, mainly due to the fact that I was stuck in the U.S for 4 months and unable to leave. Your comment is as obnoxious as it is irrelevant to the subject of the post.

I'm simply trying to burn through my points so my plan was rather than buying a business class ticket, I would purchase an Economy, apply for an upgrade and if it was declined before checkin I would simply do a no-show, pay the $200 penalty and reschedule for the next day. Unfortunately as I haven't tried using points on international flights much in the past, I wasn't aware of this "glitch" in the system. I thought it would simply popup with an acepted or denied message 5 hours before boarding, as it mentions somehwere on the site in the FAQ section. I didn't think that was relevant in the first post, but after reading a couple of the replies I think it's worth a mention.

[NM]

Originally Posted by Boondy

O.K it seems as if it is a common bug with the site, I just checked in at HK airport with a business class seat and no issue.

Congratulations on winning the upgrade lottery. It always comes as a relief when actually handed the upgraded boarding pass.

It seems the first indication that an upgrade is likely to be successful is being told its been declined at or around the 20-24 hour mark. It seems this is actually a good sign when it happens at that point. The first positive indication is when the points are removed from your FF account, even though it will remain showing as declined for many more hours.

Enjoy the J experience on the flight.

[anat0l]

Not to keep pushing the issue, but I'm also a victim of the system. Depressing for me as an IT grad I know that this is just a plain oversight in specification / testing.

The tell-tale signs:

• Requested my Domestic upgrade this morning (from K) as soon as I finished booking the flight. E-ticket hadn't been issued yet, but I called Qantas and they said as soon as the ticket was issued they would put the upgrade request through for me.
• Upgrade looks like going through: seatcounter showed all of D and J still available (a rarity for a flight happening in 2 days), plus a Classic Award search showed J seats still available.
• Some minutes fluttered by, then...
  • E-ticket issued and emailed - no biggy.
  • On Manage My Booking, the silly combination of:
    • "Your upgrade from Brisbane to Sydney has been declined."
    • Class: Business (U)
    • Status: Confirmed
    • Upgrade Status: Declined
    • Checked Baggage: 1 piece (if it were J that should read 3 pieces)
  • On my account statement, it shows a line of -5000 points for my upgrade, but my points balance has not been updated yet (a la the bank's Current Balance vs. Available Funds). As of this posting, still no sign of the points "disappearing" from my balance. (Not that I would complain if I got a "free" upgrade ).
    EDIT: Points balance has been updated, so I am now 5000 points lighter. I hope this means that all will be OK....
  • www.checkmytrip.com shows me flying in Business, with the flight confirmed.

Although I understandably bought an Economy ticket, I still balk at the possibility that at the airport I will be told that (amidst the flurry of conflicting information) my upgrade was unsuccessful.......