[leny]

What is the deal with the ugly text only email itineraries? I have asked a Qantas CSR, but have been sourly told that they don't know what I am talking about and the only thing they can do is re-send it; which they did and I obviously got the same thing.
I'd like the HTML one with the yellow boxes and the arrows as I am givingit as a gift.
Does anyone know what is going on? This booking was made about 5 days ago.

[Mr_Gimlet]

If memory (and my PA) serves me right, the text only thing is the itinerary/ booking confirmation. The nice one with the boxes and stuff is the eticket I think.

Happy to be corrected.

[littl_flier]

Was it a FF redemption booking? I have only received text itineraries when I have made a FF booking or when I have cancelled a booking and rebooked over the phone. All my QF website bookings have arrived as HTML Pdf's but I haven't made one through the QF website for a little while now.

[Maca44]

Check your settings. Go to www.qantas.com.au log on, go to your profile and at the top it asks for your preferred email format eg HTML (text & images) Text
It might fix it, but I'm no IT guru

[leny]

Yes that is right, the text thing is the E-Ticket (Comes from 'Express Ticket ..something..' sender). But there was no attachment with the nice HTML document, which would be the documentary. I've never had to use an E-ticket or any of its numbers, because bookings are located with the BRN Booking Reference Number or with the QF FF Card.

This was a normal booking paid for with CC, made on the Qantas website. It was for 3 people, and I got 3 seperate emails each time. I booked something about a month prior, and got the nice one.

Could this be because it is for more than 1 person?

[leny]

I have checked the seetings, and that is set to HTML so that's probably not the problem.

Also, even though this doesn't worry me much, when I click on View Booking, the surname in the URL is of the SECOND person listed on the itinerary, and not myself. Why is this, when it is viewed from my FF account, I was the first listed, and I paid for it with a CC with my name?

[Petch]

Originally Posted by leny

Comes from 'Express Ticket ..something..' sender

I agree, when Express Ticket send out an email, it is in an "ugly, old fashioned format". The only time I get an express ticket, when purchasing via the Internet, is if it involves a voucher associated purchase. Generally, for me, this type of ticketing and email occurs when I have changed a red-e deal.

I have not found a way to get a "professional looking" pdf version of an "Express Ticket".

[leny]

But the thing is, I have made many QF bookings, and I have always gotten the PDF version. This is a normal domestic booking, exactly the same to the one I have made a month prior, when I got the PDF. The ONLY difference is that it is for 3 people including me- the other was for just myself. I might try ringing up Qantas again, hoping I won't have the sour puss answer the phone.

[Petch]

I will make a huge assumption here; that you are organising a Christmas/Seasonal/Anniversary gift for a group of people/your family, and want to put a really nice pdf document in a card to hand out in December.

If you don't find a way to generate the standard pdf from an Express Ticket, I can only offer some lateral thinking -

Earlier this year, I purchased a "domestic QF flight" gift for my sister & brother-in-law. And instead of printing out the pdf itinerary for them, I created a card just saying - "be at the airport at a certain time, with an overnight case packed for any weather contingency". As I do not live in the same city as they do, I checked-in online on their behalf, and emailed my mother (same city) their pdf boarding passes and got her to hand them over in a sealed envelope marked "not to be opened until you get to the airport". The surprise, joy and anticipation of this gift was really appreciated.

As an aside, my sister was certain she was going bungee jumping in some exotic location, my brother-in-law sky diving, the reality - I sent them to Sydney to see U2.

[NYCguy]

I have found that when I first make an eticket booking with qantas.com, I get the "nice" format when they email me the ticket, but any subsequent changes to the booking result in the rather more harsh text-only version. Just my personal observation...