[Chris_Leo]

Hi everyone

Quick question today for Platinum QFF members, what do you typically ask for when the Qantas Customer Service Manager personally greets you and asks if you want anything when you are flying on international economy flights? I'm always at a loss as to what I can get away with. The last time I asked for noise cancelling headphones and a bigger pillow, which they provided promptly.

Just interested...

Thanks
Chris

[serfty]

Amenity Kit for my wife from the pointy end.

Newspaper.

All asked for at different times and all received.

[winetraveller]

Originally Posted by serfty

Amenity Kit for my wife from the pointy end.

Newspaper.

All asked for at different times and all received.

What about asking for seat at the pointy end?

[v8Statesman]

Originally Posted by Chris_Leo

Hi everyone

Quick question today for Platinum QFF members, what do you typically ask for when the Qantas Customer Service Manager personally greets you and asks if you want anything when you are flying on international economy flights? I'm always at a loss as to what I can get away with. The last time I asked for noise cancelling headphones and a bigger pillow, which they provided promptly.

Just interested...

Thanks
Chris

On 2 class PER-SIN I have asked for a J Meal and that has been provided.

[dripool]

got earplugs once!

[Mal]

Now this is a good question.

I've always thought of the 'meet'n'greet' as a 'compulsory' trip for the CSM. I normally smile and chat with them quickly and wave them off not asking for anything special.

If the flight is quiet, they sometimes come back later for another chat which can be nice. I have good memories of a very nice CSM on my last trip NRT-BNE who looked after me well.

I really should start asking for something special. From similar posts previously, a newspaper/champagne/special spirit only stocked in J/amenity kit are frequent requests. Often, the CSM or another FA hands out newspapers anyway to status pax if there are leftovers.

I'll have to start upping the ante. I'm sure they frequently get 'a seat up front' or similar requests that they can't easily give, so it has to be something easy to obtain. Hmmm. Plenty of time for me to think about what to ask for before my next Intl flight.

[Febs]

Originally Posted by Chris_Leo

Quick question today for Platinum QFF members, what do you typically ask for when the Qantas Customer Service Manager personally greets you and asks if you want anything when you are flying on international economy flights? I'm always at a loss as to what I can get away with. The last time I asked for noise cancelling headphones and a bigger pillow, which they provided promptly.

Never once had the personal greeting, but I do sometimes ask for an amenity kit when flying int'l Y.

Last time, I said it was because I wanted to have a shave. They took the shaving foam and razor out of the amenity pack (this is in the old amenity kit days) and gave them to me by themselves .

Edit: Have often asked for a glass of Bortrytis when flying J on a 3-class flight, and they've always obliged. Not a fan of the muscat at all.

Cheers,
- Febs.

[Chucksta]

Is it too much to ask for a J amenity kit, J meal and J pillow?

Or can a WP pax in QF international economy request these items? Assuming the CSM actually does greet you!

Or could it perhaps depend on the individual CSM?

What if i'm travelling with my wife and we are both WP? I get the idea we are asking for too much if i ask for all 3 items, times 2!!

Chucksta

[jskogsta]

Truth be told, I am quite disapointed with Qantas in this respect. Probably only on about 25% (if at all) do the CSM take the trip to ask how things are going and if there's anything they could assist with. The few that do are usually nice, but these days I rarely expect anything .. so not to be too disapointed.

Usually do MEL-SIN, MEL-LAX, SIN-LHR, MEL-BKK ..

Quite irritating actually .. Oh well .. got that off my chest. ;-)

/Jorgen

[serfty]

The meet'nGreets tend to com in waves and it depends on your route.

There was a period during the first half of last year where the CSM would come down to greet me every international flight but this has died off in the last 9 months or so.

When they do come down back to say G'day, by asking for something achievable, I feel it helps the CSM feel a sense of accomplishment when they action your request.