A Dash8 no less? These days, I have absolutely no hope of ever getting
mrs serfty to board any prop plan in general, at least these days she will board a Jet. This has not always been the case.
My first flights with
mrs serfty were very similar to the OP's experience. She was absolutely terrified of flying. It's hard to imagine, but consider sobs,
real tears and genuine distress. It took several flights before she would even go to the Lav (consider MEL-DPS

). Qantas FA's were always exceptional in providing care/advice to her, often in the manner described by the op.
Before that I found it impossible to understand how much fear some have of flying.
She is still nervous these days, unwilling to look down out of windows and gets quite tense in the hours before and during flights. Her book is the bible which she refers to constantly in flight and what a change it has made.