[dot]

Hi All,

I haven't done the survey yet, but the invitation (not sure if it is going to all) looks like this:

We'd like to hear from you In order to better serve your needs, we are conducting an online survey on the benefits currently offered by airline alliances and some potential new ideas.

The survey will take approximately 5 to 10 minutes to complete.

If you are willing to participate, we would appreciate you completing the online survey by 5pm AEST
25 August 2008.

<link removed - dot>

This research is being undertaken in conjunction with our one world partners and is carried out by an independent market research agency, m1nd-set SA based in Switzerland. The agency does not have access to your personal information. Your feedback is anonymous and will be presented at an aggregate level only.

Thank you for your assistance in helping us improve the Qantas Frequent Flyer program for you.

We value your feedback.



Norris Carter
Group General Manager Loyalty

Anyone else get the invitation?

BTW - most of the questions are regarding the availability of award upgrades on QF and other OW airlines, but that may have been skewed by my early (in the survey) responses...

[simongr]

Yup - just completed it.

Seems like they want to find out how bad the recent run of events has been.

My response was that the recent run of events does not concern me at all. My main concern is that QF launch "bright shiny new things" which in reality turn out to be quite disappointing.

[dot]

Interesting - I just amended my original post - for me, the key area of interest was FF award upgrades and the availability of them on QF and othe OW airlines for QF and OW FFers

[aubs]

This was the key question in my mind (having selected QFF as my main program):

Which of the following oneworld alliance upgrade policies would you prefer?

Policy 1:

• You can use your miles to get upgrades on all oneworld airlines.
• Frequent Flyers of other oneworld airlines can do the same on Qantas and have the same priority as you have.

Policy 2:

• You can use your miles to get upgrades on all oneworld airlines.
• Frequent Flyers of other oneworld airlines can do the same on Qantas.
• You get second priority on other oneworld airlines.
• You get first priority on Qantas.

Policy 3:

• You cannot use miles to upgrade on other oneworld airlines.
• Member of other oneworld airlines cannot upgrade on Qantas.

[Dave Noble]

Seems akin to the surveys that AA and BA have been running re upgrades

Dave

[codash1099]

Originally Posted by aubs

This was the key question in my mind (having selected QFF as my main program):

Which of the following oneworld alliance upgrade policies would you prefer?

Policy 1:

• You can use your miles to get upgrades on all oneworld airlines.
• Frequent Flyers of other oneworld airlines can do the same on Qantas and have the same priority as you have.

Policy 2:

• You can use your miles to get upgrades on all oneworld airlines.
• Frequent Flyers of other oneworld airlines can do the same on Qantas.
• You get second priority on other oneworld airlines.
• You get first priority on Qantas.

Policy 3:

• You cannot use miles to upgrade on other oneworld airlines.
• Member of other oneworld airlines cannot upgrade on Qantas.

That question wasn't in my survey. Mine was more about attitudes to Qantas.

[dot]

Originally Posted by codash1099

That question wasn't in my survey. Mine was more about attitudes to Qantas.

Interesting, there must be a trigger question early in the survey that determins what the second half looks like. I got the same question aubs got...

[straitman]

No survey here

[garyjohn951]

I got a different survey to fill out !!

This is a quick survey to understand your current opinion of Qantas. This survey contains only 8 questions, and should only take 5 minutes to complete.

This survey will be available to complete until 10th September 2008.

To access this survey, please click on the link provided. If the link is not displayed as a link, please copy and paste the address into your browser's location bar.

https://www.qantasadvisorypanel.com/R.aspx?r=Jk_6_3nRoT&m=600000088
Qantas is committed to creating the ultimate travel experience for you, and we thank you for you continued feedback.

[meloz]

Thank you very much for your participation. We have already completed the number of interviews we needed for people with similar flying patterns as yours. As we don't want to take any more of your valuable time than strictly necessary, we can conclude this interview. Thank you!

OK then.