Missing car hire and hotel points.
Discuss Missing car hire and hotel points, on the Qantas Frequent Flyer Program forum of FrequentFlyer.com.au, the home of frequent flyers.
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Member of: FF Gold, Rex Flyer, KrisFlyer Elite Silver, SPG Go
Posts: 63
Missing car hire and hotel points
Has anyone else found a significant time lag between earning points via car hire and hotel use, and the points turning up on their QFF account?
I am missing points from car hire and hotels dating back to May! When I called Avis to find out why they didn't put my points through they advised that they had not yet received their 'invoice' from Qantas since April. All up I would be missing points for 4 weeks worth of business travel (ie car hire & hotel in 4 seperate trips) so maybe 6,000 points - but to me that is a lot.
Points for flights with Qantas are accruing on my account as normal.
Just wondering whether anyone else has had the same problems? Or, what I can do to get the points back.
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"Claims for all other partner airlines and non-airline partners such as hotel or car rental, need to be sent to the Frequent Flyer Service Centre. View the Frequent Flyer - About the Program - Frequent Flyer Contacts Frequent Flyer contacts page for a list of phone, fax and address details. You will need to include original boarding passes, tickets, hotel or car rental receipts, or any other supporting documentation confirming your entitlement to the missing points.
Any claims must be made within 12 months of the applicable flight, or six months for all other transactions. Allow up to eight weeks for points earned through partner services to appear on your account."
I have generally found Avis (and other hire care companies) to be quite reliable in depositing points. Certainly I have received points from Avis twice since April (Once in May and once in June).
Hotels, however, have been a completely different story. Generally have to chase them up.
I rarely wait more than a month for car hire points but hotels are a different story. Some smaller ones actually process it right on the spot others never process them at all. I have given up chasing Marriott; even faxed all the details etc to them with no response at all.
BTW anyone here have any experince with AAdvantage shopping? I just purchased a small laptop computer through them, going to the US next week, will collect it then. It should be worth about 3300 AAdvantage points so I wonder if they will actually come through. AA have an option where it e-mails you when the points post but I won't be holding my breath....
Member of: QFF Platinum, Hyatt Diamond,SPG Plat, HHonors Gold
Posts: 877
Re: Missing car hire and hotel points
After months of chasing up a few hotels (who told me that "We've sent the points to Qantas and they should've appeared on your account by now") I sent a fax to QFF explaining the situation, and attached a copy of the invoices from the hotel stays.
Less than 24 hours later all points were posted to my account.
After months of chasing up a few hotels (who told me that "We've sent the points to Qantas and they should've appeared on your account by now") I sent a fax to QFF explaining the situation, and attached a copy of the invoices from the hotel stays.
Does make you wonder how many points hotels are paying for that never show up on anyones statements.
The Hotels need to pay Qantas for the points Qantas give you. Because of this, many hotel managers will play the odds with the fact that most guests don't follow up on missing points. This saves many hotels 1000's of dollars per year.
If you call the hotel and ask for missing points to be credited to Qantas, it often has little effect.
Fax Qantas copies of your stay documentation etc and Qantas will credit you your points then pursue the Hotel for fidicuary re-imbursement who then have no choice but to cough up.
For the hotels, it's a case of one small fish (you) being able to be ignored against the Whale (Qantas) necessitating attention.
With the usual culprits that don't post points automatically (car hire, hotels etc) I tend to build up 1-2 months worth of invoices and do a bulk fax to QF.
All points requested have shown up within 3-5 days.
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