Changes to ODU's?.
Discuss Changes to ODU's?, on the Qantas Frequent Flyer Program forum of FrequentFlyer.com.au, the home of frequent flyers.
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Member of: QF-WP, Starwood, PriorityClub Gold, DJ Velocity
Posts: 89
Changes to ODU's?
Flying CNS-BNE this arvo and in QP right now.
Second strange thing to happen to me in CNS airport this arvo!
Just had a 'restrained anger' discussion with a lady that would be a prime example of a 'lounge dragon'.
According to lounge dragon, there have been changes to On Departure Upgrades. I havent heard and did a quick search here and came up with no explanation to the excuses this lounge dragon gave me.
Anyway, I have subsequently check on seatcounter that both D and J are full but the following is the explanation that was given to me as to why I could no get an ODU using points:
Upgradable fares are now booked up what is called 'U' class. If you are not booked in 'U' class I am afraid you cannot use points for an ODU.
I am booked in fully refundable and fully flexible 'Y'. According to the lounge dragon 'Y' class cannot be upgraded - I have to be in 'U'.
I tried to explain that if I was booked in 'U' I would already be in 'J' but she wouldnt have a bar of it.
This after not getting priority tags on luggage even though I am WP.
I usually have really great service and like CNS airport but would help if QF trained these guys better.
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Member of: LH SEN, BD*G, AA EXP, SPG PLT, HH GLD, ISIC
Posts: 2,558
Re: Changes to ODU's?
What nonsense - you cannot book revenue tickets into U. As noted by serfty that bucket is used for J awards and domestic upgrades (including ODUs). Asked for a second opinion?
Member of: QF-WP, Starwood, PriorityClub Gold, DJ Velocity
Posts: 89
Re: Changes to ODU's?
Quote:
Originally Posted by QF009
What nonsense - you cannot book revenue tickets into U. As noted by serfty that bucket is used for J awards and domestic upgrades (including ODUs). Asked for a second opinion?
No-one has come to replace her plus I looked at seatcounter and both J and D are 0 anyway.
I gave up in the end and asked for an exit row which was also met with a frown yet she did it for me.
You may use your Frequent Flyer points to upgrade one class on domestic flights within Australia (where a seat is available) from Discount Economy (excluding airfares booked in N, O or Q class) to Business, or from Full Economy to Business.
^ For domestic flights within Australia, Discount Economy includes Super Saver (classes L, M, R, S, V) and fares booked in G. For international flights, including domestic flights within New Zealand, Discount Economy includes classes B, G, H, K, L, M, R, S, V, W. Flight upgrades are not available on domestic and international airfares booked in N, O or Q class, which includes some Red e-Deals.
+ For domestic flights within Australia, Full Economy includes Fully Flexible (classes Y, B, H) and Flexi Saver (class K). For international flights, including domestic flights within New Zealand, Full Economy is class Y. If you fly on an Award upgrade, you will receive Status credits for the fare class originally purchased.
So I would say either a miscommunication (she was trying to tell you there was no availability in business class), or she simply had no idea about the ODU process.
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