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  #21 (permalink)  
Old 16th March 2007, 01:41 AM
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Re: Bumped Onto Jetstar To Japan

Quote:
Originally Posted by NM
So I have quantified my view of why I think the two economy products are similar. Would you like to quantify why you believe JQ economy (as booked on QF codeshare for an FF award holder) is "well below" QF economy product?
Very good post.

I think we have discussed something similar in the past. My reasons why I believe JQi economy product is inferior to QFs economy product
  • Customer service (or lack thereof)
  • Cabin crew
  • Higher priced flexible economy class airfares to earn points and status in QFF
  • No recognition of QFF status
  • No QC or Business class check with relevant status
  • Not a member of OneWorld
  • Interlining of baggage with other OneWorld carriers
  • Leather covered seats
  • No additional luggage allowance with relevant status
  • No free meal and additional snacks throughout flight
  • No free drinks throughout flight
  • Priority luggage

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  #22 (permalink)  
Old 16th March 2007, 02:10 AM
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Re: Bumped Onto Jetstar To Japan

John,
I agree with your points but in this case some of them are just relevent, i think NM was saying given the current situation there is not a lot of difference.
If you were paying for tickets then the situation is completely different.

Evan


Customer service (or lack thereof)
>Probably
Cabin crew
>hmmm, ok, didn't notice much difference
Higher priced flexible economy class airfares to earn points and status in QFF
>Fair call but not relevent in this case
No recognition of QFF status
> True, not nice
No QC or Business class check with relevant status
> Pain in the you know what ! especially when the lines are huge
Not a member of OneWorld
> But QF is and QF flight numbers can and are used
Interlining of baggage with other OneWorld carriers
> Could be an issue, but not in this case
Leather covered seats
> I dis-like them also
No additional luggage allowance with relevant status
> Didn't know this, and i think that is no good at all !!! (Given JQi's 15kg limit)
No free meal and additional snacks throughout flight
> But this person will receive
No free drinks throughout flight
> true
Priority luggage
> true, no good but live with it i guess.
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  #23 (permalink)  
Old 16th March 2007, 09:20 AM
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Re: Bumped Onto Jetstar To Japan

Quote:
Originally Posted by JohnK
How long before passengers who have payed a premium for SYD-LHR economy on QF and at the last minute are told the scheduled service for the day has been cancelled and either take JQi economy or your money back.
I'm fairly confident QF will retain LHR route.
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  #24 (permalink)  
Old 16th March 2007, 09:28 AM
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Quote:
Originally Posted by NM
... Now compare that with the originally scheduled QF 767-300 aircraft which does not have Slim-Line seats and has a reasonably uniform pitch of 31 inches. ...
I am here to say that ALL mainline Qantas aircraft have "Slimline" seating in WHY.

See here: Economy (Select "On Board" the "Your Seat")
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  #25 (permalink)  
Old 16th March 2007, 09:46 AM
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This is what a Passenger flying in "WHY" on a QF codeshare on a JQ operated flight gets above the normal JQ Pax:
  • Two inflight meal services
  • a complimentary drink served with each meal
  • a complimentary bottle of water
  • a complimentary blanket
  • a headset for viewing the overhead video screen
Note the "Comfort Pack" is not offered, only a blanket.

More here: Qantas Industry Sales Site - Policies and Procedures - QF/ JQ Codeshare - Inflight Product
Quote:
Two inflight meal services (one for a shorter flight to DPS) are provided for commercial Qantas codeshare customers as well as a complimentary drink served with each meal (including wine or beer).

Each passenger is also provided with a complimentary bottle of water. Any additional refreshments and drinks are available for purchase.

Qantas codeshare customers are also provided with a headset for viewing the overhead video screen and audio as well as a complimentary blanket however, Qantas codeshare passengers are not provided with the whole comfort pack.
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Last edited by serfty; 16th March 2007 at 12:00 PM.
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  #26 (permalink)  
Old 16th March 2007, 09:59 AM
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Re: Bumped Onto Jetstar To Japan

Quote:
Originally Posted by NM
Things that are better on QF: *Recognition of FF status
As you have gone on to quote the various aspects of status privileges on QF flights underneath this point... may I make one slight clarification, that there is some recognition of QFF status at check-in with regard to seat (re-)assignment! (This includes JQ check-in, not just QP check-in.) And as I posted previously, I suspect once on board a JQi flight some FAs may be aware of your status! (Just a tingly feeling I get in my left toe, but still…)
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  #27 (permalink)  
Old 16th March 2007, 10:31 AM
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Re: Bumped Onto Jetstar To Japan

Quote:
Originally Posted by JohnK
I think we have discussed something similar in the past. My reasons why I believe JQi economy product is inferior to QFs economy product
John, these may all be true, but many are not relevant to the OP's situation. We don't know their QF FF status and hence entitlement to QF FF benefits. We do know there is no impact to them for baggage interlining.
Quote:
Originally Posted by JohnK
  • Customer service (or lack thereof)
  • Cabin crew
  • Higher priced flexible economy class airfares to earn points and status in QFF
  • No recognition of QFF status
  • No QC or Business class check with relevant status
  • Not a member of OneWorld
  • Interlining of baggage with other OneWorld carriers
  • Leather covered seats
  • No additional luggage allowance with relevant status
  • No free meal and additional snacks throughout flight
  • No free drinks throughout flight
  • Priority luggage
Customer service and cabin crew are very subjective. I have seen many many people who have complained about the customer service and cabin crew on just about every airline, including Qantas. There are good and bad crew members on just about every airline. I have not seen many complaints about JQ International's cabin crew, especially since some initial reports of them receiving some on-the-job training when they first commences operations.

The cost of airfares is not relevent to ricco's situation. He has used QF FF points for an award redemption for two seats to Osaka. However, one point that has not yet been made is that he will have paid the QF fuel surcharge rate for his original QF booking, which are currently $102 each way. I don't know what the current JQ fuel surcharge for the same routing would be. But it it is different then I believe ricco would be justified in expecting a refund of the difference.

I covered the lack of QF FF benefits in my previous post. Without knowing ricco's status it is not possible to judge that impact. But do note that non-OneWorld benefits (such as priority check-in for Qantas Club members, extra baggage allowance and priority baggage) would not be available for an economy award on any other partner airline, including BA, CX etc.

I really don't see how JQ not being a member of OneWorld has any impact on ricco's situation .

Personally I would prefer a JQ A330 new leather seat over a QF 767 old cloth seat. Just need to wear appropriate clothes as noted by Serfty. But as has already been mentioned in other threads, some people prefer the old QF 767 seats . And when combined with the poor excuse for IFE on the 763 (I always find the 763 IFE audio is very poor, with a constant high-pitches whine), the A330 wins out for me.

As has already been mentioned, the meal is free (actually its two means and beverages on JQ flights to Osaka, for which JQ usually charge $25) . It is only additional beverages that would need to be purchased.

So for ricco's situation, I still don't a major difference that could be described as "well below" QF's economy product on that route.
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  #28 (permalink)  
Old 16th March 2007, 10:35 AM
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Re: Bumped Onto Jetstar To Japan

Quote:
Originally Posted by serfty
I am here to say that ALL mainline Qantas aircraft have "Slimline" seating in WHY.

See here: Economy (Select "On Board" the "Your Seat")
Ahh, goes to show how long since I have say in Y on an international config 763. So then the seat "space" is pretty much the same on both aircraft types.
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  #29 (permalink)  
Old 16th March 2007, 10:47 AM
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Re: Bumped Onto Jetstar To Japan

NM - very illuminating information. I'm a newbie to this site. How is it that you know all this? My QFF status and that of my wife's is bronze.
Cheers
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  #30 (permalink)  
Old 16th March 2007, 10:58 AM
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Re: Bumped Onto Jetstar To Japan

Quote:
Originally Posted by ricco
NM - very illuminating information. I'm a newbie to this site. How is it that you know all this? My QFF status and that of my wife's is bronze.
Cheers
ok, so as a QF Bronze FF member, you would not have had any of the FF status-related benefits on QF such as priority check-in, priority baggage, extra baggage allowance etc anyway.

So in my view, the change from QF to JQ is minor. But do ask for some compensation for the need to purchase additional beverages and ask if you are due any refund of fuel surcharges that were paid at the QF rate.

I also recommend you pay the $10 for the personal video player unless you have your own entertainment.

I will interested to know about your experience and views regarding customer service and cabin crew once you return.

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