Bad/funny call centre experiences?.
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Although not related to QFF call centre, the other week I did get a call from a Bank's call centre to discuss something about my account but before they would do so wanted me to verify who I was.
Well, I turned the question around to the call centre person and told them in no uncertain terms was I going to confirm my identity to someone who has called me and I have no way of verifying who they were. The call centre person had absolutely no answer to this predicament and suggested I call them back.
Although not related to QFF call centre, the other week I did get a call from a Bank's call centre to discuss something about my account but before they would do so wanted me to verify who I was.
I've had this happen too. I think it was a credit card company, but I'm not sure.
I was caught a bit off-guard at first: "This is xxx from yyy wanting to talk about zzz. But before I start I need to confirm your identity. Could you give me your full name, billing address and date of birth."
Member of: AA Exec Plat; QF LTG; PC Plat; HHonors Gold
Posts: 10,055
Telstra tried the same thing with me recently. They called to discuss various rate plans and offers, but first needed to verify my identity. Well, I told them that they called me and I answered. So if I am not who they thought I was, then they need to update their database, or there is a thief in my house so would they please call the police and report a robbery in progress.
Also happened to me. Westpac rang and said they wanted to speak to me but first they needed to verify my identity and would I give them my date of birth please? I refused, for all the reasons other posters have given, but asked them what the call was about. They said they couldn't tell me unless I confirmed my identity. I gleefully pointed out that under the National Privacy Principles they are prohibited from soliciting personal information unless they can tell the person what it's for. They had absolutely no idea what to do, and eventually gave in and told me why they'd called. Ha!
What really burns me about this is that if a fraudster rang and asked the same questions and a customer did in fact give them the information, I have absolutely no doubt that the bank would hold the customer responsible for any resulting breaches of their security.
Now I do my main banking with the CBA. It is in many ways as bad as all the others, but at least it has phone listings for each branch and not just a single call centre number. Until recently, too, there was a personal advisor for clients with a certain net value. Mine was fantastic, but they've just replaced her with what appears to be a panel of interchangeable chimps. So I'm thinking of dumping the CBA too.
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Yeah... that's why I'm *thinking* rather than *doing*.
Though the idea of switching my CBA Platinum MC for a the new AMEX offering is appealing. If only a shot across the bows.
Agree entirely.
Seriously though if you really manage to find a better option I'm more than ready to listen. For what I want/need, I tend to think they are the best of a bad bunch
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