Why oh why QF.
Discuss Why oh why QF, on the Open Discussion forum of FrequentFlyer.com.au, the home of frequent flyers.
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I'm sorry to say this, but is it just me or does QF suck? Please don't take what I am going to say the wrong way. It's just an observation after flying on SQ.
I recently flew on SQ from SIN to CGK in Y on a return award ticket in Y.
12,000 odd points plus taxes of $98 SGD.
I doubt very much QF awards would be as competitive.
Anyway.... it has been 2 years since I have flown SQ... all I can say is WOW.. why on earth should I put up with QF?
1. The aircraft are newer
2. The economy seats are more comfortable
3. The meals seem tastier than QF J (sorry Neil Perry, I won't be trying Rockpool anytime soon)
4. AVOD actually works!
5. Sincere customer service (SQ: seem to sincerely care about their pax. QF: well pax are like a chore to the cabin crew, especially when i flew F)
6. Online seat selection when booking
7. Designated and implemented priority boarding calls for PPS, Elite Gold etc.
I seriously doubt I will try maintaining my WP status next year.
I think I will now start flying SQ as much as I can.
Chucksta
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Everybody has different expereince for me, a lot of that is the reverse !
I find SQ can't give a **** about passangers and have almost left me stranded twice in countries due to there stuff ups ! (I can give details if you want)
AVOD sure it works and almost always does for me in QF as well, but QF have much better selections IMHO.
And i have not been able to easily get award seats on SQ yet i have been on QF.
I think its just life sometimes.
Right now though i will admit i spend most of my flying time on CX. (Located in Singapore)
Yes, Qantas do SUCK big time. I just sent off an 8 page letter of complaint to Lesley Grant, their manager of Product and Customer Services, ironically because I have been waiting 5 weeks for her to reply to an earlier email of complaint which was triggered by her emailing me market research surveys when I'm not supposed to get them.
The problem is that their frequent flyer scheme is better than Virgin's for people like me who travel mainly domestic with occasional international journeys. So we put up with bad service, overcrowded lounges (see other thread) etc for our beloved gold and platinum status and a few air miles. This is exactly what the CHopice magazine survey found earlier this year.
Qantas customer service has withered in the 6 years since Ansett's demise.
IF Virgin became part of Star Alliance the game would be seriously on!!!
ALSO when Qantas revamp (enhance!!!!!???) their frequent flyer scheme, if they dilute the value points (harder to get, more points to burn on a flight, hiher bar on gold/platinum status) even further, they will further undermine the rationale for continued loyalty.
Before all the qantas lovers on this blog howl me down, here is my latest example of bad service:
Sept 5 QF167 SYD-CNS - value today $1200 one way in business class, value 5 years ago $850 (ie 50% increase) - time was that champagne would be offered on this flight upon boarding and with the breakfast. No more fellow travellers (unless you know to ask for it and then inists when they try saying no to you) the cut backs at qantas have bitten into their service levels. Also no greeting from the CSM as a Platinum, a small consideration that costs them nothing, makes you feel very welcome. Not that day. The Dreamtime seats on those 767s have a movie selection, an excellent filler for a 3 hour flight. Not that day becuase the CSM couldn't be botheted to turn the thing on. "The flight's too short for a movie". What crap! This is just plain BAD SERVICE.
Common Virgin, link into Emirates fully (with status etc) or join Star Alliance so myself and any others like me can escape the sullen spell of being a Qf Platinum!!!!!
I'm sorry to say this, but is it just me or does QF suck? Please don't take what I am going to say the wrong way. It's just an observation after flying on SQ.
I recently flew on SQ from SIN to CGK in Y on a return award ticket in Y.
12,000 odd points plus taxes of $98 SGD.
I doubt very much QF awards would be as competitive.
Anyway.... it has been 2 years since I have flown SQ... all I can say is WOW.. why on earth should I put up with QF?
1. The aircraft are newer
2. The economy seats are more comfortable
3. The meals seem tastier than QF J (sorry Neil Perry, I won't be trying Rockpool anytime soon)
4. AVOD actually works!
5. Sincere customer service (SQ: seem to sincerely care about their pax. QF: well pax are like a chore to the cabin crew, especially when i flew F)
6. Online seat selection when booking
7. Designated and implemented priority boarding calls for PPS, Elite Gold etc.
I seriously doubt I will try maintaining my WP status next year.
I think I will now start flying SQ as much as I can.
Member of: QFF, ANZ AP, Marriott Rewards, PC Rewards, SPG.
Posts: 70
Re: Why oh why QF
Quote:
Originally Posted by Platy
Common Virgin, link into Emirates fully (with status etc) or join Star Alliance so myself and any others like me can escape the sullen spell of being a Qf Platinum!!!!!
I can't see Virgin joining *A or Skywards or any other global allaince as they are pretty much on their way to there own 'Virgin' global alliance. There is now Virgin Atlantic, Virgin Blue, Virgin America, Pacific Blue and soon V Australia, you can see that they cover alot of the globe. All they have to do now is interline baggage and FF programs and they will have a pretty strong network. Well thats what I can see (hope) happening anyway.
Lindsay, Chuksta lists membership as Platinum for QF FF, so presumably is in a good position to make a judgment about the perceived lack of service on QF! (Perhaps you meant n=1 on SQ?)
Likewise I have been Platinum for several years, gold for several years before that, and a QF FF for 14 years.
In some cases I have flown the same route and flight numbers many times over, over a period of years, so am in a good position to judge declining service standards.
Certainly NOT making assessments on n = 1!!!
The recent thread on people with QF flight number being short changed on Deathstar is an excellent example of the lack of service and asssocated arrogant response from the Qf Group airlines.
Personally, I don't believe we should put up with that sort of crap, and certainly if we perceive some value in being QF customers should make our feelings known in the hope of influencing the recalcitrant managment at QF.
Here in CNS for example, the local community lobbied QF vociferously when they tried to remove J class on domestic flights into CNS from SYD and won the battle (although QF are now sneakily removing J from the CNS-DRW route) - consider that many suppliers here are trying to market and supply a premium travel product.
The other recent thread, very interesting as many have said in their responses, on QF club standards similarly intrigues me since to me it wasn't a discussion about status, "elitism", whether people should be paying for membership etc., rather the very simple case of QF NOT supplying the product people had either earned through frequent travel or actually paid for, by denying sufficient space and catering. QF cost cutting to the detriment of service levels we experience as customers.
Wake up and smell the roses, guys, QF are diddling you through such bad service!!!!! And actually treating us all as fools by ASSUMING that they have our loyalty!!!
You'll all be whingeing and whining when the FF scheme gets diluted again in a few months time....
Given the choice...Why would you fly with anyone else?
Ah yes ... "the choice".
I was going to open a new thread but this one will do for a general "when I were a lad" rant. I am starting to plan in earnest for the next family jaunt O/S, and was putting a few dummy bookings into the award page to see what dates are available. I am trying to get 2 award seats through to Scotland, around about mid September.
Guess what? No fracken seats!!!
Please .. please ... please all you Qantas apologists :- do not go on about popular routes and peak times and limited availability. Qantas are taking our money and then telling us what we can spend it on (if at all). They make millions selling points through airfares and CC schemes, and then like an insurance company make it as hard as possible to get anything back.
I understand that shareholders (or rather share price given the recent appalling attempt to sell the farm for a song) are supposed to be #1 in a pure capatalist agenda, but aren't customers and staff supposed to come next? We don't even make the top 10!!!
So .... if any long lost uncle wants to "borrow" 300K points then please get in contact, because it seems that unless you are a Platinum member on the lookout for an upgrade they are basically worthless. I am better off putting some money against part of the $2K in fuel fines I will be up for.
Didn't the ACCC get up Qantas about this a few years ago? Whither now the watchdog?
Member of: AA Gold, QF PB, UA 3P, HH G, Hy, PC G, SPG G
Posts: 925
Re: Why oh why QF
I see SIN-DUB 8 Sept 08 on BA. Add on a OZ-SIN and no problems.
The QFF redemptions site sometimes is stupid with connections, so do each segment separately if you can, via multi-segment. Also consider flying to somewhere in europe, eg FRA and buying a separate ticket...
Otherwise feel free to off load some of your points to your cousins (ie me).
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