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#1 (permalink) |
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New Member
Join Date: Aug 2008
Posts: 1
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Virginblue sneaky opt-out baggage insurance
Virginblue frequent flyers be warned... don't think you can just whiz through the website to make an online booking without first checking you've 'uncheckied' things you don't really want.
The vb website now incorporates, as a default, baggage insurance protection. If you don't want it, you MUST ensure you uncheck it. Otherwise $9 will be billed to your credit card. Many colleagues have been caught out by this. Sure, it could be argued that you have to read everything carefully, but when all other add-on services are opt-in I think it's pretty sneaky to make the baggage insurance out-opt. Are times really that tough at vb? |
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#4 (permalink) |
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Senior Member
Join Date: Jun 2002
Location: Melbourne
Member of: QF FF, SQ KF, DJ Velocity, MH enrich
Posts: 9,249
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Re: Virginblue sneaky opt-out baggage insurance
Qantas offers it, but nothing is selected by default, you have to make a choice to opt in (and I think it was a bit more comprehensive than baggage insurance - not that i have studied the ploicy in much detail)
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Air: QFF Gold (LTS) Hotel: A|Club: Gold, PC Plat, Hyatt GP: Plat, HH: Silver, SPG: Gold Car: Avis preferred, Hertz #1 Club Gold |
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#5 (permalink) | |
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Member
Join Date: Mar 2003
Location: Sydney
Member of: QF SG, SQ ES, PC Plat, Hhonors Gold,*wood Gold
Posts: 911
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Re: Virginblue sneaky opt-out baggage insurance
Quote:
Last edited by kpc; 26th August 2008 at 11:23 PM. |
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#6 (permalink) | |
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Member
Join Date: Jan 2007
Location: MEL
Member of: DJ NR, QF NB, UA, TG, EY
Posts: 390
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Re: Virginblue sneaky opt-out baggage insurance
Quote:
Jetstar make you tick a box saying you don't want it before making a booking as well, I believe. I guess it's a way of reducing some liability on the airline's part, to say that insurance has been offered and that you have refused it. Anyway, now you know it's there, you know how to avoid it |
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#7 (permalink) | |
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Junior Member
Join Date: Aug 2008
Posts: 33
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Re: Virginblue sneaky opt-out baggage insurance
Quote:
It wasn't a huge deal - just called virgin and they refunded the money. If virgin looses your baggage and it cant be found, and you dont have insurance, do they still compensate? |
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#9 (permalink) |
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Senior Member
Join Date: Jun 2002
Location: Melbourne
Member of: QF FF, SQ KF, DJ Velocity, MH enrich
Posts: 9,249
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Re: Virginblue sneaky opt-out baggage insurance
I thought said conventions applied to international travel. Do they apply to domestic?
__________________
Air: QFF Gold (LTS) Hotel: A|Club: Gold, PC Plat, Hyatt GP: Plat, HH: Silver, SPG: Gold Car: Avis preferred, Hertz #1 Club Gold |
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#10 (permalink) | |
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Moderator
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Re: Virginblue sneaky opt-out baggage insurance
AUD Leglislation limits DJ's exposure for lost/damaged luggage to a maximum of $1,600.
From the Virgin Blue - Terms and Conditions of Carriage: Quote:
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(¤utilities¤)
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