Virgin Blue - Feral to say the least...
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Discuss Virgin Blue - Feral to say the least..., on the Open Discussion forum of FrequentFlyer.com.au, the home of frequent flyers.
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If they did go belly-up, Im sure old JQ would up those prices of theirs. However, surely TT would be a new significant player.
Anyway, Its not going to Happen, would Branson would ever let such a well-known assett of his go completly under??? Certianly not good for the Virgin name...
Guys...a bit of OTTvenom in some posts here
I'm nowhere near pro DJ but I do share travel on them to my place in HVB from SYD with JQ(don't have the time to connect thru BNE)..and they get me there safe and sound.
I agree in order of true professionalism I still rate QF #1, DJ/JQ #2 and TT #3.
This view is based purely on my needs and expectations and they vary from person to person so lets leave it at that.
You get what you pay for in life..I don't pay much for DJ and JQ fares so adjust my expectations accordingly. There are inflexible/non responsive staff everywhere..ultimately the best way is vote with yr feet if you don't get "reasonable" service.
I think it fair that the exit row seat was taken if you got to the plane late,however after hearing the story it cost them absolutely nothing to recover the situation by putting U in an empty PY.Empowered staff make the right customer service decisions
I get on the 737 with glares from the attendants, I wander down to the exit rows and what do you know, they are full. I look at my BP again, this time looking at seat allocation to notice it's 18D issued.
May help to check your BP when you get it, first thing I do is double check the seat number.
Quite an negative posting, one wonders why you would fly VB at all
Quote:
Originally Posted by Standby
I think it fair that the exit row seat was taken if you got to the plane late,however after hearing the story it cost them absolutely nothing to recover the situation by putting U in an empty PY.Empowered staff make the right customer service decisions
As far as I am aware, generally VB Cabin Crew can not use an "upgrade" to a PE seat as a service recovery tool.
Quote:
Originally Posted by munitalP
Sat there for ages - no sign of flight, I ask at the counter, 5 minutes past boarding and I get told its way over the other side, the gates been changed and I better run if I want to make the flight! OK - maybe I didn't hear it called as being changed - the BP has written on it the gate number so I know I'm not wrong...
As frequent travellers, we should know that gate changes do happen from time to time due to a/c not being pushed back on time or operational reasons etc , I am always checking the screens for gate changes regardless of what it says on the BP.
Quote:
Originally Posted by munitalP
I get on the 737 with glares from the attendants,
I often note that many flights are not delayed by the VB itself, but the speed in which passengers board the a/c, take seats, fumble around etc etc.
Although you may received a "glare" its probably because the crew just wanted to push back on time,
Quote:
Originally Posted by munitalP
send in the card and FERAL Blue might issue a refund for the blue zone.... hmmm
This is standard VB procedure, the Guest Contact Centre looks after fare refunds
In regards to the BZ seating, I would hazard a guess and say that 99% of people as soon as they get the BP would check the seating allocation as they walk away from the desk/kiosk. And I am sure it could have easily been rectified by ground crew had they been told when it was issued.
Last edited by ishkaban; 20th October 2008 at 01:05 PM.
Reason: incorrect quote
I had two flights with VB in the past three days. I got what I paid for, a return trip to Cairns at a reasonable price. I generally fly with Qantas and this is the first time on VB for three years.
Generally I felt more 'crowded' on the flight, the boarding and the departure. Staff were OK, nothing got me offside and nothing outstanding.
I was surprised to see Tom Hedley, a Cairns high flyer (currently on the financial ropes), sitting on the same VB flight.
Most of my travel is generally planned well in advance so I can avail myself of Qantas flights at the same price as VB.
I had two flights with VB in the past three days. I got what I paid for, a return trip to Cairns at a reasonable price. I generally fly with Qantas and this is the first time on VB for three years. ...
The problem here is that (when stripping away all the stuff about wrong gates and boarding late) the OP did not get the seating he paid for.
Quite an negative posting, one wonders why you would fly VB at all
As far as I am aware, generally VB Cabin Crew can not use an "upgrade" to a PE seat as a service recovery tool.
As frequent travellers, we should know that gate changes do happen from time to time due to a/c not being pushed back on time or operational reasons etc , I am always checking the screens for gate changes regardless of what it says on the BP.
I often note that many flights are not delayed by the VB itself, but the speed in which passengers board the a/c, take seats, fumble around etc etc.
Although you may received a "glare" its probably because the crew just wanted to push back on time,
This is standard VB procedure, the Guest Contact Centre looks after fare refunds
In regards to the BZ seating, I would hazard a guess and say that 99% of people as soon as they get the BP would check the seating allocation as they walk away from the desk/kiosk. And I am sure it could have easily been rectified by ground crew had they been told when it was issued.
Not to be picky but only the first of 3 quotes attributed to me is mine.
Also agree with Serfy ,ulimately the customer didnt get what they paid for..the staff had an easy fix solution and didnt take it . It costs very little to keep a customer but an aweful lot to get the back once they have walked
It stikes me as astonishing that the Purser/CSM/whatever they are called this week, cannot upgrade a passenger.
I suspect that the Purser on a Virgin flight is so young and inexperienced that they will not be able to relate to the passenger's distress in the first place - ie they won't even be aware that anything is wrong or that the airline has in some way wronged or upset the passenger.
QF staff seem to be more in tune with passenger's needs.
Last edited by MelUser; 20th October 2008 at 12:14 PM.
Reason: spelling
It stikes me as astonishing that the Purser/CSM/whatever they are called this week, cannot upgrade a passenger.
I suspect that the Purser on a Virgin flight is so young and inexperienced that they will not be able to relate to the passenger's distress in the first place - ie they won't even be aware that anything is wrong or that the airline has in some way wronged or upset the passenger.
QF staff seem to be more in tune with passenger's needs.
That is probably the most sensible quote in this entire thread so far.
For the purpose of clarity, I fly DJ 90% of the time, and with 80+ flights with DJ this year I have had minimal problems.
Looking for a solution is a better way to look at a problem, and I think the age of the staff is not too relevant, the training they rec. to become a CSM/Purser etc is probably lacking.
How much happier would it make a couple of Gold fliers, if they were brought up the front to an unused PE seat, or for the CSM to have it up their sleeve for situations such as the above.
(also brings to mind a bad baby smell that was left in the back of the plane near my seat... should have stuck my hand up for a PE seat to test them out)
Happy Flying folks..
Re: Virgin Blue - Feral to say the least...
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