Qantas website down

chooms · #1 (**permalink**) 15th May 2007, 08:32 PM

Have been trying to log onto QF Frequent Flyer account to make an award booking since about 7pm tonight and noticed that the Qantas website is down.

Keeps trying to redirect to www.qantas.com/australia but doesnt work.

Anyone experiencing problems?

JohnK · #2 (**permalink**) 15th May 2007, 08:40 PM

The QF website appears to be down and out....

oz_mark · #3 (**permalink**) 15th May 2007, 08:42 PM

Down for the count. HTTP 404 Page not found.

dragonman · #4 (**permalink**) 15th May 2007, 10:15 PM

Back up at 10:15pm est

Shano · #5 (**permalink**) 24th May 2007, 04:55 PM

Have been trying to access the flight upgrade page on the QF website but keep getting a "page not found" error. Anyone else experiencing this?

Want to request an upgrade to J for my HKG-SYD flight on 5th June, but can't access the required page on the website

.

Can this be done over the phone???

NM · #6 (**permalink**) 24th May 2007, 05:01 PM

Quote:

Originally Posted by Shano

Can this be done over the phone???

Yes, it can be done over the phone. You will be asked for your FF account PIN.

Shano · #7 (**permalink**) 24th May 2007, 05:02 PM

Quote:

Originally Posted by NM

Yes, it can be done over the phone. You will be asked for your FF account PIN.

OK, thanks NM

Shano · #8 (**permalink**) 24th May 2007, 05:05 PM

If I request an upgrade and then change flight numbers, i.e. QF128 to QF188, I assume that I need to make a separate upgrade request and lose whatever position I had in the queue???

NM · #9 (**permalink**) 25th May 2007, 09:52 AM

Quote:

Originally Posted by Shano

If I request an upgrade and then change flight numbers, i.e. QF128 to QF188, I assume that I need to make a separate upgrade request and lose whatever position I had in the queue???

All international upgrades are waitlisted. So you are not charged anything until the waitlist has cleared and that won't happen until less than 24 hours before departure. If your upgrade has been confirmed (either <24 hours for international or U was available for domestic) and you change, then there is a 5000 point penalty.

You can cancel an upgrade waitlist request at any time up until it has cleared. No penalty for cancelling a waitlist request.

serfty · #10 (**permalink**) 25th May 2007, 11:44 AM

If an upgrade has been awarded for a flight and you cancel the upgrade or do not take the flight you forfeit all points used for the upgrade.

Quote:

Originally Posted by T&C

14.3.8 If a Member:
(a) cancels a Flight Upgrade after it has been awarded; or
(b) fails to board a booked flight for which the Member has redeemed Points for a Flight Upgrade,
then the Flight Upgrade will be forfeited, along with any Points used to redeem that Flight Upgrade.

14.3.9 A Member may cancel a request for a Flight Upgrade at any time prior to the time at which Qantas awards the Flight Upgrade without penalty.