[leftrudder]

mmmmm ...
getting off the point a little here.
The issue is not bad service, it's denial of service.

I booked a flight to Bali through Qantas, not Australian Airlines. Was given a Qantas-branded ticket. Queried the AO flight numbers, was told that that is 'our' (Qantas') airline. I was never told that "Qantas does not fly to Bali - please contact Australian Airlines". No - the whole transaction was what you would expect from a company using a wholly owned subsidiary to cover a leg or two of an itinerary.

Except that Qantas then does a 180 and says that AO is a totally independent airline and no lounge access is provided for QC members ... yeah, right!

So, someone please tell me ... just who is using the QC in Denpasar? Obviously not Qantas passengers - they're all on Australian Airlines flights and are barred! And in the meantime, Qantas continues to advertise flights to Bali ...

Qantas can't have it both ways - either stop accepting bookings and refer customers to AO, or accept Qantas-branded bookings and honour QC commitments.

Originally Posted by leftrudder

mmmmm ...
getting off the point a little here.
The issue is not bad service, it's denial of service.

So, someone please tell me ... just who is using the QC in Denpasar? Obviously not Qantas passengers - they're all on Australian Airlines flights and are barred! And in the meantime, Qantas continues to advertise flights to Bali ...

Qantas can't have it both ways - either stop accepting bookings and refer customers to AO, or accept Qantas-branded bookings and honour QC commitments.

Nope, not even close. A couple of points:

1) Nothing in your QC mebership terms & conditions says that you are entitled to use the QC when flying AO.

2) It's not a QF Club at Denpesar, there's a couple of lounges shared by various airlines, including QF.

3) Who is using them? Those flying on just about any airline on a J or F ticket, QF Plat/ OW Emerald members flying AO, etc.

4) You are only upset because your expectations differ from what you experienced - this is not QF's problem. It is encumbant on you to be informed about your rights and priviledges as a QC member, and where & when they apply. QF/ AO res agents shouldn't have to spell out every single contingency to every passenger when flights are booked.

5) QF handles bookings for a number of airlines - such as Aeropelican and Brindebella. QF Club members flying on these airlines, even though booked at ticketed through QF, are not entitled to QC access.

Like I said, you're upset, but this isn't really the time for righteous indignation - it just can't be justified.

[dajop]

Don't know why you're so worried about missing out on an hour or 2 in QC's. I'd be more worried about the points & SC's you won't be getting!

[michaelblain]

Originally Posted by dajop

Don't know why you're so worried about missing out on an hour or 2 in QC's. I'd be more worried about the points & SC's you won't be getting!

They were award flights. :wink:

The QC T&C's now read "flying on Qantas or Qantaslink".

[ozstamps]

Well spotted.

They must read this board as a few weeks back it clearly stated "or a Qantas subsidiary."

[petcar]

Touchy one here,
My experience is that if you complain about QANTAS in writing, and they have your name, for some unknown reason you get a couple of crappy flights as a reward.
Luggage with out priority tags, Missed meals, etc

Maybe a conspiricy theory, but its held up twice so far to me and once to a friend.

Originally Posted by petcar

Touchy one here,
My experience is that if you complain about QANTAS in writing, and they have your name, for some unknown reason you get a couple of crappy flights as a reward.
Luggage with out priority tags, Missed meals, etc

Maybe a conspiricy theory, but its held up twice so far to me and once to a friend.

It's the Lizard men from Atlantis who run the reservations system. They patch your details through to the Greys running Area 51, and from there it's all downhill.

My last FF statement email was full of fnords.

[xa-coupe]

I must be the only one on Leftrudder's side completely.

I was annoyed enough that when I took a points flight on Cathay I couldn't use the QC but the logic was there. In this case leftrudder got a Qantas ticket. I don't see what there is to discuss.

If Qantas sell a fare as Qantas and not a codeshare or anything like that then you should get at least the basic amenties as if you were actually on a Qantas flight.

[Mal]

This is a four year old thread.

Since the time of the OP's post, the following has happened:

Australian Airlines has pretty much disappeared (ie been brought back into the Qantas name completely, and is just an operating airline for Qantas now).
Jetstar has replaced Australian Airlines as the Qantas low cost international carrier.
Qantas now allows Qantas Club members who are flying on Jetstar access to the Qantas Club.

Qantas have changed things so that the original complaint wouldn't happen today (ie flying Jetstar and being denied access to a Qantas Club (branded) lounge).

[xa-coupe]

How embarassment .. I clicked on 'todays posts' and it came up. I assumed ( cough ) it was current