Qantas BAD refund policy

siri · #1 (**permalink**) 22nd July 2006, 03:17 PM

Last Saturday I have to change my flight plans and re do my travel plans and this means adding a another country,( I was flying Syd-HK-SP-Seoul, changed and add Tokyo last miniute) and Qantas cancell my ticket ( A$ 8K) and issue a new one (A$10K). Paid via Amex to both.
Bad part is 8K refund take more than a WEEK and now more than a week gone still refund is not done. LIKE TO KNOW HOW QANTAS JUSTIFY THIS SINCE ALL THE MERCHANTS THAT USE AMEX OR OTHER CARDS DO THE REFUND IMMEDIATELY.
Hope QANATAS answer this ????

This will definitely change my flying with Qanatas in future.

QFF Platinum member.

Dave Noble · #2 (**permalink**) 22nd July 2006, 03:21 PM

As long as it arrives in your account by the time you need to pay out the $10k, does it greatly matter if it takes a week or so for the refund to be processed?

Dave

siri · #3 (**permalink**) 22nd July 2006, 03:25 PM

It does, considering both figures are caught with the new statement.... Other is matter of policy. People who are busy travelling and working cannot track big amounts that does not need to be there in the first place.

ric_melb · #4 (**permalink**) 22nd July 2006, 05:28 PM

Maybe you could check with Qantas as to progress with your refund, that may help to let you know where you stand now.
Don't think I would expect a refund to be immediate for an airfare, or an amount of $8000.
With Dave on this, provided refund is in your account before you have to pay the original $8000 you should not be disadvantaged financially.

Commuter · #5 (**permalink**) 22nd July 2006, 08:21 PM

SQ took 10 weeks and approximately 10 telephone calls to make a refund. I would have been quite happy with 1 week, to be honest.

bfmi · #6 (**permalink**) 22nd July 2006, 09:23 PM

Quote:

Originally Posted by siri

Bad part is 8K refund take more than a WEEK and now more than a week gone still refund is not done.

Most airlines are 6-8weeks. Also don't close a card if there is a chance you might need a refund. I had a refund with CX 11 months after buying the ticket as I never used the return leg - it took 8 weeks and had to be refunded to the closed card. Then onto the bank to get hold of the refund. Argh.

Three years ago Qantas also took 6-8 weeks.

one9 · #7 (**permalink**) 22nd July 2006, 09:48 PM

This is your fault. You are the one changing flights. I think 2-3 weeks is a reasonable time period for the refund. But airlines often take longer (up to around 6 weeks).

If the flight was cancelled or something, and you needed a refund, then I would see the reasoning behind your complaint because it is not your fault.

But in this instance, you are the one changing the booking, so it is reasonable to wait a reasonable time for a refund.

Yada Yada · #8 (**permalink**) 22nd July 2006, 11:34 PM

I agree with Siri on this one. I cannot see any reason why Qantas cannot process the refund right away. If they are making a change then why not simply process both transactions at the same time? Seems lazy to me.

Nonetheless, I agree with Dave in that if the transactions come through before payment is due then no harm done.

holdenvxman · #9 (**permalink**) 23rd July 2006, 11:29 AM

Do a charge back

Commuter · #10 (**permalink**) 23rd July 2006, 11:41 AM

Quote:

Originally Posted by Commuter

SQ took 10 weeks and approximately 10 telephone calls to make a refund.

I've checked my card and it was not 10 weeks - it was 16 weeks.

They said that it would be 6 weeks (so it was 10 weeks over what they said).

I did pay for the new ticket right away, so basically, I lost 16 weeks' interest on my bank balance (wasn't a huge amount, but their inefficiency annoyed me).