Jetstar upgrade

[file51]

You will actually find another thread on here (will try and dig up the link) where many, many AFF members have benefited from such "errors" by JQ.

No less than 5 times have I personally earnt points and SC's on a $299 SYD-HNL fare (after paying between $300 & $400 at the service desk at check in).

As I stated previously, the way things were points and SC's were a free for all, that changed on the 1st of September as advised by QFF management via email after I enquired why one flight was awarded points, yet the return sector wasnt (both upgraded Jetsaver fares).

Nothing has ever been written on the payment slip other than name, locator, and amount paid.

It was nice to get some cheap points whilst it lasted, and as per previous, it would appear that you may still be lucky and get some points.

[file51]

http://www.frequentflyer.com.au/comm...ass-10590.html

[Platy]

the general rule is that technically check in staff for jq are required to advise that if you pay to upgrade at check in, you'll only be awarded points as per your original booking class.

The issue of earning (or apparently not as the case appears to be) on PAID upgrades should be made absolutely clear on the Deathstar web site.

I've given this feedback verbally (to QF FF centre since you can't talk customer service to real Deathstar stormtroopers) and in the written surveys you get on board the scarebus...

Incidentally, I notice the new Fed Government is introducing legislation to force the airlines (kicking and screaming) to be upfront with the cost of tickets and services...'bout time too!!!

[serfty]

...still looking for the link

http://www.frequentflyer.com.au/comm...tml#post192594

[file51]

http://www.frequentflyer.com.au/comm...tml#post192594

just beat me too it....

[Alanslegal]

I could not find any information on the JQ site that ODU's will not earn J SC's and points. Can someone refer to me to an expressed T&C's link advising of this?

Given on the balance that there exist an internal memo from JQ to QFFP or vice versa to decline the award of J SC's and points, the ordinary passenger would not have this information and thus have a strong argument IMO to escalate this further to get his/her points awarded.

Unless it is clearly (verbally or expressly) advised at time of the ODU process, it is purely unfair if not unconscionable for JQ to sell ODU's than for QFFP to decline awarding SC and points purely because they have an alleged internal memo.