[evilcc]

What's everyone's experience with trying to complain about Jetstar's "service"?

I was disappointed to find out that, on an airline where they encourage you to make use of the internet, the only avenue to complain is by writing them a letter.

I did just that, and received an acknowledgement 3 weeks after sending my letter, to let me know that Jetstar "is working through the letters in the order they arrive", and that it would take 8 weeks before they even get to my letter.

Has anyone else got some resolution from their complaints to Jetstar yet?

[GDSman]

Yes, but it took time and patience. I had to cancel off JQ due to a change in aricraft type resulted in them not carrying pets in the hold any longer. I eventually got a refund. This issue was not really a 'service' one though and depending on your problem you may or may not get what you're looking for from what is a true LCC.

[Travel Guru]

Unfortunately your experience is extremely common, and reinforces my decision to only ever fly Jetstar when all other options have been exhausted and after hell has frozen over.

TG