Jetstar Blues
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Discuss Jetstar Blues, on the Open Discussion forum of FrequentFlyer.com.au, the home of frequent flyers.
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...He was a little stumped when I reminded him he worked for an airline that doesn't sell refundable tickets...
<G> I had the opposite experience. I rang up to cancel a booking and was told "Sorry sir, Jetstar tickets are not refundable." I replied that it was a jetflex fare and got "Oh right, except those..."
Quote:
Originally Posted by danielribo
So exactly 5 weeks (right on the day) later, the money was returned. Seems JQ are just extending and extending this process to suit themselves. Considering all Jetstar refunds are as a result of the airlines own mistakes/changes, this kind of time frame is totally unacceptable.
Well, I'm at 7 weeks and counting. I rang 3 weeks ago and was told "it should be next week or so". I'm waiting for the full CC statement to come in at the end of this week before I go off at them.
Quote:
Originally Posted by danielribo
Solution - don't fly Jetstar.
A proposal I am ready to agree with. Of course, when they are the only choice, it may prove more difficult.
A proposal I am ready to agree with. Of course, when they are the only choice, it may prove more difficult.
There is always other choices even if JQ appears to be the only choice.
Fly any half decent airline to the closest airport to your final destination then use a combination of other lcc's, boats, trains, buses, air balloons, hire cars, taxis, rickshaws etc to get to final destination. Repeat same for return or try a different method of transport.
Member of: Qantas platinum and lifetime gold, NZ Silver, KLM,
Posts: 258
Re: Jetstar Blues
The same happened to me on Jetstar a couple of weeks ago - I was charged four times for the one seat all due to some error in their system - no cancellations or anything complicated - just a simple booking. It was happening once per day - quite frightening. Each time I complained they charged me again - good tactic. Jetstar explained that one refund would go through immediately, and the other two would take 8 weeks. Luckily it was only $141 for the flight, but I am still $400 out of pocket over Christmas. 4 weeks later I haven't received any refund.
If it was a cancellation I can see some justification in delaying a refund but when it's their own stuff-up, this isn't acceptable. Fair trading here I come.
Qantas double booked me recently due to their own fault, and refunded within 24 hours.
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Arrived to checkin at 29mins - fine this was inside the 30 minute close window - but come-on! It was the 3rd last flight of the day Bris-Syd. No more seats available on anything sorry sir. You'll have to come back tomorow??????????????????? AND pay $50 extra for missing your flight.
I hired another car, checked into to another hotel. Cost me way more than a qantas ticket would have in the first place. grrr.... never been back. NEVER again.
Arrived to checkin at 29mins - fine this was inside the 30 minute close window - but come-on! It was the 3rd last flight of the day Bris-Syd. No more seats available on anything sorry sir. You'll have to come back tomorow??????????????????? AND pay $50 extra for missing your flight.
I hired another car, checked into to another hotel. Cost me way more than a qantas ticket would have in the first place. grrr.... never been back. NEVER again.
The airline has always been clear on its 30 minute deadline and that <30 minues = no travel. I cannot see how their operating as they advertise is a bad attitude or bad service. whether it was the 1st flight of the day or the last hardly matters
I hired another car, checked into to another hotel. Cost me way more than a qantas ticket would have in the first place. grrr.... never been back. NEVER again.
I would hate to think what would happen when JQ is the only choice on most routes.
Member of: Qantas platinum and lifetime gold, NZ Silver, KLM,
Posts: 258
Re: Jetstar Blues
Arrived to checkin at 29mins - fine this was inside the 30 minute close window - but come-on! It was the 3rd last flight of the day Bris-Syd. No more seats available on anything sorry sir.
I don't know if it's possible to be on standby with Jetstar and get a seat if there is a no show. If not, I don't see how the seat can be gone. If it is I can sort of understand that all the seats are given away 29min before the flight eg some people waiting on standby, and given the last seats right on 30 min before the flight. However, I'd hope that they could bend the rules and wait a few more minutes, or do their best to find a seat. If there just aren't any, then that's the penalty of not being there well before time. If we travel with a cheap airline, I suppose we must expect the service that we pay for.
I've only flown Virgin a few times and had no problems. Anyone able to give a comparison?
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