Hertz Car Hire - $5500 damage excess.
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I am not sure if everyone already been aware of this, but recently I have made a booking on Hertz car hire in Cairns Downtown. I wanted to find out their damage excess so I ring their customer support centre. They informed me that there are 2 excesses. One is the Standard Excess (ADE - Accident Damages Excess) which is $3300. Then there is an ADDITIONAL Single Vehicle Accident Excess (SVA) of $2200 if the damage involved only care hire vehicle only (eg hit by kangaroo, hail, etc etc). That would mean excess of $5500.
The worst thing is that I cannot find Hertz T & C on their website. I have to physically ring support centre, then confirmed it by ringing Hertz Cairns downtown.
Most travel insurance I know only has collision damage cover up to $3000 so if renting in Hertz you need coverage of $5500 to make it worth while.
Is this policy only applies to Hertz, or it applies to a lot of car hire companies in Australia?!
So instead of going through Hertz I have made a more expensive booking with Avis and they informed me the most I would pay is $3000 excess if not taking additional insurance.
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Location: Home, Work, Airport, Here (not in that order!)
Posts: 4,518
Re: Hertz Car Hire - $5500 damage excess
Hertz in NT has a similar excess.
Some 'highlights' from a copy I saw last year:
Full responsibility for hitting an animal between Dusk and Dawn.
High excesses that could be reduced, but not eliminated. (4wd's still had a high excess) and the single vehicle accident additional excess.
This is on top of fairly high base rates and limited km's per day.
Only limited bits of this info is on the Hertz website - instead you are asked to sign an additional slip of paper as part of collecting the car.
It all depends on the rate you are paying as to the liability you face, my CDP limits liability to $3000 as part of our contracted rates, that figure being also the figure that our travel insurance covers.
Some of the negotiated rates with frequent traveller schemes often give you the same lower excess and better rates, for instance I often check rates using both the QFF CDP and the Priority Club CDP, the recent QFF rent 4 days and get $50 off promo was 3% cheaper than my CDP, like anything it pays to shop around, the total liability on the car was $1500 too!
Some of the negotiated rates with frequent traveller schemes often give you the same lower excess and better rates
I've achieved more favourable results in lowering excess by quoting my NRMA Auto Club CDP. Members of other automobile associations, eg. RACV, RACQ, etc. could also use their designated CDP. The rates and excess amounts by using the Auto Club CDP are generally better than FF CDP's, IME.
Just rang Hertz to apply NRMA CDP and 10% off PC. Works out to be $85.44 instead of $66 for my 3 day car hire. However my total excess reduced to $1650 from $5500 which is much more reasonable.
Now I will just get travel insurance from to cover off the rest of the excesses ..... Is Colombus Direct the cheapest?
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Location: Home, Work, Airport, Here (not in that order!)
Posts: 4,518
Re: Hertz Car Hire - $5500 damage excess
Quote:
Originally Posted by Philip76
Are they saying that they can't find a company to insure them against hitting animals? That's strange because I can.
Hertz has their own insurance company (not sure though if that is who NT Hertz - an independent franchisee uses). Surely they can cover, but perhaps there are financial or other incentives for it not to be covered.
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