grr-r-r ba lounge lhr.
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Singapore Changi Airport's T3 to commence operations 9 JAN 2008
Well, I've heard it happening to others on this board but this was my first experience.
Currently in the north ba lounge, lhr, venting.
Presented my boarding pass and QF club card. The lounge person (read, swearing here) kept saying ruby and not allowed. I said I was allowed and qantas club, would not listen to me, kept repeating mantra of ruby.
A chap appeared in ba uniform who looked like he was part of lounge staff. I asked if he was the mgr., she (read, grr-r-r) replied 'supervisor'.
So now we were both talking @ him. She is looking @ their paperwork on club card access and still repeating ruby. I say I've always been allowed in ba lounge.
He keeps trying to say to the person, I'm pretty sure this card is allowed. Now the other lounge entry person is free to chip in, saying I've had this before.
Finally, he finds the qf card. She doesn't apologize.
Thanks for listening.
trish
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I'm still in the lounge and really can't understand why I am so upset by the whole thing. I think it was the way she (gr-rr-r) wouldn't even look at me or acknowledge me and the que (sp?) that got longer and longer as her voice got louder and louder.
I spoke to one of the customer service ladies re. the situation and her reply was that there are a lot of staff that work in other parts of the a/port and as she had worked in terminal 4 she is familiar with the qf access, whereas they aren't.
I think I'm just very tired. Got woken up by a child running outside my hotel room @ 2:30am a few times.
It's rather cathartic to have a vent once in a while. If you are tired and stressed then this is time well spent. We all enjoy a well directed rant and yours ticks the boxes.
Had huge problems getting into F lounge last year in LGW as the Lounge Dragon said my WP card was an AA PLAT card hence not allowed in......
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Location: Home, Work, Airport, Here (not in that order!)
Posts: 4,518
Re: grr-r-r ba lounge lhr
The only changes at Heathrow that I'm aware of is a "no guest" policy for QP/Sapphire members in T4:
Quote:
Changes to British Airways lounges - London
The British Airways First and Gate 10 Terraces Lounges in London Heathrow Terminal 4 are currently closed for terminal renovations, due to the relocation of British Airways flights to the new London Heathrow Terminal 5.
oneworld customers, Platinum and Gold Frequent Flyers, Qantas Club Members and customers travelling in Business Class will be invited to use the British Airways Lounge at Gate 1. Due to space restrictions, Qantas Club members, Gold Frequent Flyers and oneworld sapphire customers will be unable to invite guests to this lounge from July 2008 until the end of September 2008. Guests will be subject to space availability at all times.
The British Airways Concorde Lounge near Gate 10 will remain open for eligible First class customers.
Yeah, BA is home of "Lounge Dragons". It constantly suprises me that they have in front of them a glossy sheet of paper showing who is entitled to access the lounge, with photos of the various cards in circulation, yet will deny access and stick to their own rules rather than calling and checking or going through their paperwork.
The real issue I think is that so many people 'try it on', that they don't really trust people at all, plus they think they know the rules back to front.
Member of: QF SG, SQ ES, PC Plat, Hhonors Gold,*wood Gold
Posts: 589
Re: grr-r-r ba lounge lhr
Quote:
Originally Posted by Mal
The only changes at Heathrow that I'm aware of is a "no guest" policy for QP/Sapphire members in T4:
Quote:
oneworld customers, Platinum and Gold Frequent Flyers, Qantas Club Members and customers travelling in Business Class will be invited to use the British Airways Lounge at Gate 1. Due to space restrictions, Qantas Club members, Gold Frequent Flyers and oneworld sapphire customers will be unable to invite guests to this lounge from July 2008 until the end of September 2008. Guests will be subject to space availability at all times.
This is quite a nice lounge with reasonable spread of food. I would have been pretty annoyed if couldn't bring a guest as a OWS when I was passing through LHR T4 in April.
Had no issues getting into the F lounge @ Gate 10 T4. Then boarded @ Gate 1 and realised there were more lounges. From experiences - which would you rather spend an hour or so in as a WP?
You can get lucky...by asking very nicely, acknowledging I was pushing it, etc etc I managed to get two guests into the BA lounge at Dubai last year despite the stated entry policy of one guest per WP. OTOH the lounge dragons flatly refused to let my two (very well behaved) teenage kids into the Heathrow lounge before a flight to HK - I was allowed one only. Needless to say we didn't bother. Poor PR though.
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