[jasonja3]

Can anyone help??


I have booked CX2700 BKK-HKG 02/03/06 and CX713 HKG-BKK 06/03/06 both in J class, yet when I check my itinerary on checkmytrip.com, there is absolutley nothing on seat allocation....why?

[odoherty]

Seat allocations are not always automatic.

Whenever I book on CX in J, I always have to ring up to request seat allocations.

I think QF is automatic (in J and F at least) for international.

Your best bet is to contact your travel agent (if you used one), Qantas (if you booked through them) or call Cathay direct.

[DPG]

I have noticed that CX (and AA) must use a slightly altered version of Amadeus and this is why things like seat reservations don't show in CheckMyTrip.

I have had pre allocated seats which show both on the airlines websites (even allocated them on AA's website) but don't show on CheckMyTrip.

Hope this helps...

D P G

[serfty]

It may be the way CX do things. With my RTW, I had 5 CX segments and requested seats shortly after booking. There were thre RECLOC's: CX, QF/BA & AA.

Checkmytrip ONLY shows the BA/QF sectors, the AA & CX do not show.

I went through CX technical people for assistance. Apparently, I could only access the CX sectors online if my AsiaMiles number was against those segments and, as I am using my QFF number, that was the end of that!.

I had the preallocated seats confirmed by the CX res agent and could see "meyself" on expertflyer seat maps.

As far as QF go in international WHY, they only appear to automatically pre-allocate those of QP or greater status.

[NM]

Originally Posted by DPG

I have noticed that CX (and AA) must use a slightly altered version of Amadeus and this is why things like seat reservations don't show in CheckMyTrip.

Neither CX nor AA use Amadeus as the res system. AA uses Sabre and CX have their own called CUPID. Both systems will "push" information to Amadeus and other systems if there is a info segment in the booking that related to an airline that uses Amadeus (such as QF or BA). Only certain information is pushed and only certain change conditions initiate a fresh data push between systems. In many cases, a seating allocation change initiated on Sabre (ie an AA flight) will not be pushed to Amadeus unless there is trigger condition such as other changes to the reservation.

[NM]

Originally Posted by serfty

It may be the way CX do things. With my RTW, I had 5 CX segments and requested seats shortly after booking. There were thre RECLOC's: CX, QF/BA & AA.

Checkmytrip ONLY shows the BA/QF sectors, the AA & CX do not show.

As I explained in the previous post, CX have their own res system called CUPID. It is usual that only "Info" segments are pushed between the various res systems used by the major airlines. Only the res system used for original booking will have all the res info for all segments.

For example, if you book an ATW itinerary with the AA ATW desk (or a TA such as Carlson Wagonlit), the original booking will be in Sabre. Only Sabre will have the entire booking info. QF segments will be pushed to Amadeus, along with any necessary "info" segments. Info segments are generally the connecting flights that the other res system may need to know about.

So in this example, unless any CX flights are connections to or from a QF flight (or other airline that uses Amadeus such as BA) you are not going to see the CX flights from Amadeus under CheckMyTrip.com.

But you would see the entire itinerary if you use the Sabre booking reference (which is a different reference to Amadeus reference found under QF's FF My Bookings) on www.virtuallythere.com.

The only way to view CX bookings from their CUPID system is via the CX web site and I think this needs a Marco Polo club number similar to how QF FF shows My Bookings.

[serfty]

Originally Posted by NM

... But you would see the entire itinerary if you use the Sabre booking reference (which is a different reference to Amadeus reference found under QF's FF My Bookings) on www.virtuallythere.com. ...

Interestingly, my AA Sabre Recloc does not work with virtuallythere. I can access my flights though AA.com, using that Recloc; I even changed a seat preallocation today as an MD80 had 'morphed' into a 757 (ex TWA Config) for one of my flights.

Originally Posted by NM

... The only way to view CX bookings from their CUPID system is via the CX web site and I think this needs a Marco Polo club number similar to how QF FF shows My Bookings.

... or an AsiaMiles number (as advised by CX IT).

[NM]

Originally Posted by serfty

Interestingly, my AA Sabre Recloc does not work with virtuallythere. I can access my flights though AA.com, using that Recloc; I even changed a seat preallocation today as an MD80 had 'morphed' into a 757 (ex TWA Config) for one of my flights.

Hmm, it should work. I don't have any active Sabre reference to test with.

The dreaded 757, hey. No fun. Especially for a trans-continental like my last AA 757 flight as a red-eye LAX-MIA. It was a big let down after arriving into LAX on CX in seat 1K.

[danielribo]

hmm well this check my trip has certainly been a bit of an eye openner. I'm booked on QF31 SYD-SIN which (according to my ticket) departs SYD at 2215 arriving SIN 0405. Checkmytrip is saying Depart SYD 1655 arrive SIN 2245! An error? Or have QF changed their schedule and not told me?

[swissbignose]

Yeah, change over date is 27th of March.

As a consequence, QF29 is to depart from MEL through HKG to LHR as the evening flight.