Citibank Platinum vs HSBC Platinum (Visa)

phoenixgod · #1 (**permalink**) 3rd March 2005, 06:18 PM

I use credit cards mainly for shopping/dining/travelling purposes. Can anyone tell me which of these cards are better than the other and why?^^.

Thank you beforehand for the help^^.

Big_spender · #2 (**permalink**) 18th March 2005, 04:50 PM

HSBC Platinum service is terrible. They outsource the VISA Platinum services to a call centre in Asia.

The Rewards program is also bad - it does not have the ability to transfer points to any frequent flyer programs.

For the $350 fee, it represents a poor value card.

I have the American Express Platinum Card as well, and while the annual fee is $900 the benefits are so much better.

NM · #3 (**permalink**) 18th March 2005, 08:41 PM

Quote:

Originally Posted by Big_spender

HSBC Platinum service is terrible. They outsource the VISA Platinum services to a call centre in Asia.

No too different to the other card/bank being asked about. I have spoken to seveal strongly accented people from their Indian call centre.

Mal · #4 (**permalink**) 18th March 2005, 10:30 PM

Doesn't all Plat Visa call centre stuff get sent to Singapore anyway?

I've tried the Visa Plat call centre before, and it always gets sent there.

Of course your standard banking enquiries etc go through your bank - their call centre could be anywhere.

NM · #5 (**permalink**) 19th March 2005, 05:23 PM

My discussions with the CitiBank Call Centre in India was nothing to do with a Platinum Visa (or a Visa of any metalic substance). It was definately CitiBank and definately in India.

ronone69 · #6 (**permalink**) 20th March 2005, 08:23 AM

The best (and cheapest) Platinum card is the Commonwealth Bank's Platinum Mastercard but they are of course a pain in the ass to deal with. They have no point earning limit, an annual fee of $250 and $1 for $1 transfers to QF