[bits]

I purchased 5 * $10 CBR-MEL tickets for my family (so $100 return all up) back when Tiger Airlines launched their services for travel on 16 August 2008. I know these are non-refundable tickets.

Since then they have emailed on two separate occasions to notify me that they have had to change the departure times of both the departing and return legs of the trip for 'operational reasons, ie they have moved these flights forward to accomodate the second CBR-Mel service they started'. I accepted their change on the first occasion but not really willing to accept another change. I think on both occasions the departure times have been made earlier an hour or so.

Anyway, do I have grounds to request a refund given the times aren't that suitable to me now or is it just tough luck for me?

[Travel Guru]

I dare say like DJ and JQ, they would have a clause in their T&C's stating all they promise to do is get you there within a certain period of time, so i'd suggest unless the time change is significant (ie over 5-6 hrs) you wouldn't have grounds for a refund, and even then you may not get one.

As always though, Dont ask, don't get...you've got nothing to lose by asking.

TG

[simongr]

But if TT refund you $100 are you not going to go to Canberra anymore?

[Evan]

Certianly not for $10 anyway !

[comint]

Originally Posted by bits

Anyway, do I have grounds to request a refund given the times aren't that suitable to me now or is it just tough luck for me?

If you didn't click to accept the email, then yes.


Call Tiger on their Melbourne number, wait for an operator (this will take quite a while). Advise them the PNR, and that you can't make the flights now that they have changed their times. WAIT for the operator to check what they are allowed to offer you, which will probably be -

• a TT credit for future use
• a complete refund
• change to a different date/times without having to pay anything extra.

That is what happened last time I changed a TT booking, due to their schedule change.

[bits]

Thanks Comint.

I called up the call centre and surprisingly didn't have to wait too long. Though it did take a few attempts to actually get the phone call to connect to their voice system.

Was given those options you quoted and I went with the full refund option

[imapringle]

So you are going to go spend hundreds on QF/DJ for am extra hour or soSounds silly to me

[straitman]

Originally Posted by imapringle

So you are going to go spend hundreds on QF/DJ for am extra hour or soSounds silly to me

This depends upon how the change effects. Sometimes these things reach a point where it's impossible to proceed. I think it would be better not to book TT in the first instant however each to their own.

[imapringle]

Originally Posted by straitman

This depends upon how the change effects. Sometimes these things reach a point where it's impossible to proceed. I think it would be better not to book TT in the first instant however each to their own.

TT are great, I wouldn't say people on this forum would like TT cause your all those FF people who like "food, legroom" and the whole rubbish package, lol

[FL360]

Agreed imapringle,

For some of us have to use our after tax money to buy tickets I prefer
to save money instead to use our job to get us status and fake smiles,
I am loved by many people unconditionally.

My past experience with Tiger is good, in the start of the year
we are on SIN=>DRW=>MEL and the SIN=>DRW leg is delayed by more than one day because of typhoon in DRW, not Tiger's fault, they offered us free 4start hotel + free buffet dinner + free transfer. Can JS match that ?
remember their HNL=>SYD delay some while ago ?

Again booked newcastle=>SYD for $30 pppw, flight cancelled,
I requested MEL<=>PER instead and they agreed to the free change !

It will be the first time to Perth for me.