Jetstar Public Relations

[mikanmon]

Having just read the thread posted by "danielribo", it has come as quite a suprise, to find that Jetstar has a P.R. Dept., at all.
My problem began back in November 2007 when having booked six fares with Jetstar (all had to be done individually) I later claimed "double the difference" between a Brisbane to Christchurch fare as a cheaper fare for the same journey was available with Virgin Blue.
The Jetstar operator on 12 November 2007 went off line and checked my claim, then informed me that we would receive two vouchers in the post valued at $148 each.
Four weeks later I rang Jetstar to be told that the vouchers could take up to 8 weeks. After nine weeks I rang Jetstar again and spoke with a Nick who informed me that he would check to see if I had ever made the call to Jetstar on 12 November. No I had not he informed me.
A further conversation with Chris (Manager Inbound Sales) got me no further than insisting I would have to write in. Letter duly posted 4 Jan 2008 and reply received 27 February 2008 advising "they will try and investigate", please allow at least eight weeks for this to occur.
One registered letter to CEO Joyce (now CEO Qantas) sent 28 April 2008, two letters to Managers Melbourne & Christchurch sent 10 October 2008 and still waiting for a reply..........

[vet]

Same same so I sent a lawyer's letter giving them 7 days to pony up. I'm off to Hawaii on their $.

[mikanmon]

Thank you for that, it seems that we have no other option than to proceed down the same path, if for no other reason than the questionable ethics of this company.

[vet]

Another tactic is to download the forms from your Statre's version of VCAT, fill it in, and send a copy to Jester with the promise you'll file and serve it in 14 days. A community legal service can help if need be. The completed forms make you look like a serious threat.

Complain to Consumer Affairs too. Consumer Affairs wrote they're monitoring Jetstar, and the Director of CAV challenged Jetstar in the Vic Supreme Court ver a $600 refund. JetStir relied on some words in the Act to make it hard for consumers to win. the case goes back to VCAT. Meantime the Vic Parliament is removing the words. So too are the Australian Council of Govts from other laws. So please keep our streets safe for jetsetting grannies and complain to Consumer Affairs too. After a while, the toothless regulators get claws if there's enough complaints.

[Soundguy]

In situations like this always try to remember to record the conversations and to keep printed copies of any advertised prices.

If their answering service states that "this call may be recorded...." then you don't need to say anything, just record away making sure that this statement is captured. If they don't have such a message then you are obliged to tell them that the call may be recorded. The legal power is always in the hands of the party holding the recording.