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On the Virgin Atlantic website, it is indicated that a fee may be payable for an exit row seat:
Virgin Atlantic Airways - Popup
"Q Can I select an exit row seat?
A Exit row seats are held for assignment at airport check in only, as passengers wishing to sit in these seats must be physically capable of carrying out the associated responsibilities. We must be able to see a passenger’s physical condition before assigning them an exit row seat. On most routes, these seats can be purchased for a fee on arrival at the airport.
"
I presume (like some other airlines) that by paying the $150/sector, you are guaranteed the exit row whereas other passengers aren't guaranteed the exit row seating.
I'm not sure what recourse you have as this seems like standard business practice for some airlines.


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