Cancelling Diners Card

[cssaus]

cssaus

I wouldn't have even considered relenting if it hadn't been for your post. Thanks very much for the tip. My wife tells me that there was a segment on the current affairs programs last night about just this issue. I feel that consumers have to be aggressive in this area and negotiate the best deals they can

I saw the report on last nites Current Affair. I wouldn't be surprised that the call centres for the banks and credit card companies are going to be overwhelmed today

[Smithy789]

I called to cancel my card today, and accepted their offer - after a week of haggling - of 5,000 points plus 2 points per dollar spent for the next three months. I might be wrong, but I am pretty sure that they didn't have any more to give.

Note that Diner's are presently offering new business card diners club holders 3 points per dollar spent - which equals 3 frequent flyer points with Qantas, with no annual fee or rewards membership in the first year.

I pointed out to them the irony of them offering better deals to obtain new clients than to retain existing clients. Nothing doing.

Anyway, I expect to sign up for the business card to get the 3:1 offer for the next three months, as well as keep the 5,000 points retention offer.

A satisfactory result all in all.

Smithy

[Robert Barlow]

Finally cancelled my DC card in November this yeay. Hadn't used it for months. When I rang to cancel, I stated this and to each question and inducement to keep the card I just replied: "I wish to cancel my card" Eventually my request was granted with the proviso - "You can reinstate your card at any time in the next six months with no loss of points"

Next in the saga - Two weeks later I get a DC statement which shows that I had a balance of -$4700.00. That's right - they owed me $4700 according to the statement. I rang them and it took me a long time to convince them that:

(a) They didn't owe me any money and
(b) I didn't owe them any money

I'll bet that isn't the end of it.

[straitman]

Next in the saga - Two weeks later I get a DC statement which shows that I had a balance of -$4700.00. That's right - they owed me $4700 according to the statement. I rang them and it took me a long time to convince them that:

(a) They didn't owe me any money and
(b) I didn't owe them any money

I'll bet that isn't the end of it.

Robert Barlow,

I probably would have just let it sit for a month and let them sort it out themselves. Quite some time now since I cancelled my Diners however I full appreciate what you are going through. I'm not sure how they make something so simple so difficult

They really are hopeless.

[milno]

Tried to cancel my Diners this week. After 3 attempts [weekend/public holiday/system down] they eventually got back to me to confirm that I wanted to cancel. When I said that I did want to cancel because of the annual fee ($95) they offered to waive it. I then mentioned that it was also about the better points with Amex - so they offered 2 points per dollar for the next 3 months.

I didn't push for anything more, but am unlikely to use the card much except to get my points balance above the minimum $5k!

Of course, later in the year I will be hit with the $55 rewards program fee. I will be long gone by then.