the "exclusive" CBA Platimum concierge ?

[alexbs]

anyone out there who actually uses this bennefit ? are they competent ? Can they carry out more complex requests ? any examples of use ?

I suspect it is a "marginal" bennefit, as there would be too many cardholders out there for them to provide a good level of service.

Am interested in anyone experiences with them ?

[netaddict]

I've used them a few times, some times they fail other times they pass.
Can't think what I used them for when I got the card but both times I tested them they didn't follow it up. They compensated me wth 1000 reward points, hardly worth it really.

Since that time I've used them for predepature information before travelling and they've been ok. Nothing flash but atleast got back to me within a few hours. They say their policy is to respond wtihin 48 hours, personally the time frame should be negotated between you and the rep based on what needs to happen etc.

The thing that disturbes me is the agents for concierge don't even know their service is available 24 hours a day just after about 10pm to 7am it goes through to a agent elsewhere in the world.

I still remeber a consultant one day told me when I asked about the quality of service she said "well after all we are a bank and this is just a added extra so it may not be too good" ... she was right sadly.

CBA seem to use the concierge in house while other providers use Mastercard or Visa to handle the requests hence the differance in service I think.

[alexbs]

Hmmm,

I dont think many people use them. I an intreagued by the proliferation of "personal concierge services" more in the US and UK. I wonder how CBA would go with regular ("daily" ) request to organise simple things ?

[Mal]

I've used the Visa Plat concierge via their website (www.visaplatinum.com/ap). The staff are efficient and very good at following up on if they have provided the correct information. The information given is ok but nothing exceptional.

I havn't had any "worthy" requests to ask the Commbank concierge yet. Actually, I can't really think of anything to request

The generic Comm Bank Plat offers are fairly lacklustre. I'm seriously tempted to get rid of my card and move it to something that matches the 1:1 QFF conversion it has. Won't go back to gold if it stays at 2:3 conversion.

Does anyone get any real value out of the card? Something like comp Hilton Gold/Plat or comp SPG Gold/Plat would help get some value... (As opposed to the Commbank writing to us and saying we're all special and eligible for a Sofitel card that everyone can get.... )

[netaddict]

I've used the Visa Plat concierge via their website (www.visaplatinum.com/ap). The staff are efficient and very good at following up on if they have provided the correct information. The information given is ok but nothing exceptional.

I havn't had any "worthy" requests to ask the Commbank concierge yet. Actually, I can't really think of anything to request

Do you have a CBA Platinum Visa or MaterCard? Just noticed you said Visa and I know if you get the CBA Platinum Visa you can use the Visa Concierge service verus CBA.

[Mal]

Do you have a CBA Platinum Visa or MaterCard? Just noticed you said Visa and I know if you get the CBA Platinum Visa you can use the Visa Concierge service verus CBA.

Got the Visa. Prefer Visa as a credit card over Mastercard (not sure why though!). Knocked back the Plat Mastercard when it was offered to me, but as soon as the Visa was offered was on the phone to get an upgrade.

[Gordon]

I have the Plat. Mastercard.
I was once after tix to the WIGGLES (for my kids of course!)
CBA didn't even have the tix listed... got really great seats through QANTAS box office... pre release, you could call them 'VIP' seats! Front row!

regards,

[netaddict]

I have the Plat. Mastercard.
I was once after tix to the WIGGLES (for my kids of course!)
CBA didn't even have the tix listed... got really great seats through QANTAS box office... pre release, you could call them 'VIP' seats! Front row!

Reminds me of a time when I wanted some tickets 6 months ago, got listed for them but never heard a thing, called them 5 days after the tickets went to public sale saying what happened,they could see my request but couldn't explain why I hadn't received a phone call or email. Thankfully I had also listed with AMEX just incase CBA failed.

[one9]

How do you contact the CBA Platinum concierge?

On the back of the card it has the number for Your Platinum Connection as 131661.

When I tried to ring this number, it is just the Commonwealth awards number. It asks you to enter your card number. When I did this, it told me that I have called after hours and to call back on the next business day.

Great concierge service! I thought Platinum concierge services would be 24/7. Is there a different number to use? Or is this it? And what happens if it is during business hours - do you just go through to a Commonwealth bank Awards person?

[netaddict]

How do you contact the CBA Platinum concierge?

On the back of the card it has the number for Your Platinum Connection as 131661.

When I tried to ring this number, it is just the Commonwealth awards number. It asks you to enter your card number. When I did this, it told me that I have called after hours and to call back on the next business day.

Great concierge service! I thought Platinum concierge services would be 24/7. Is there a different number to use? Or is this it? And what happens if it is during business hours - do you just go through to a Commonwealth bank Awards person?

You are right, call the 131661 number and enter your card and password. If you don't have a password I think it still should pass you through to a agent to set one up as your Platinum and the agents are there 24 hours a day for Platinum.

Platinum Concierge is 24/7 from what they say, even though some of the reps aren't too sure. CBA has a dedicated concierge team - apparently.