My Lastest Encounter With CITIBANK - INTERESTING?.
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However, I still hold a current GOLD card, with a fixed 6.9%pa "for the life of the loan" deal.
Now, I recently received an offer in the mail, to 'upgrade' to a PLAT card.
(Even though I had one only a year ago, and closed it!)
The form was pre - printed with my name and address, and a "$20,000." credit limit.
So, I rang them up.... "Hello Mr. XXXXX, how are you today" (think of the Filipino accent)
After going round and round for about twenty minutes, as you do with CB telephone staff (God bless them!)
I was offered a credit increase on my current GOLD card up to $30,000.
Now, the usual limit for GOLD is $25,000. the last time I looked?
The operator did say, it would take a phone call to my employer to confirm my stated income, and would go through in "five working days".
I don't need 'another' PLAT card, but the increased credit of up to $30,000. on my current GOLD card would be handy - given I can 'balance transfer' to my other cards, and only pay 6.9% for "the life of the loan"....
(no points on BT anymore, unfortunately.... wasn't that a great way to build up your total?)
regards,
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1. It was from a female I could perfectly understand, in terms of English spoken. (almost certainly from 'within Australia' too !)
2. She negotiated a 'compromise' with me, regarding documentation for a credit limit increase.
GOLD card limits are now up to $30,000. So, you don't need to go for PLAT. just to get a reasonable credit limit.
(I'm doing this for 'balance transfer' considerations - using low BT rates to escape high interest for my outstanding balance)
My Bro is setting up a company in Thailand, and needed to transfer some AUD$ to THB over to his account in Thailand, also with Citibank.
Now, we are talking here about 2000THB so about $70 AUD, not much money, but the point of the exercise was to see how efficient the process was, before transferring a few thousand over.
He did the transfer online, and after 3 days got a call from Citibank confirming the transaction. He agreed to the trans and to the additional $25 fee.
The next day, another person rang, and the next day. In total he had 5 different people ring to authorise the $70 transaction.
After this, the 2000THB left on its journey to Thailand. But when it arrived only 1000THB was deposited. (Minus 200THB for incoming transfer) so 800THB.
He rang Citibank in AUS to ask why his transfer of 2000THB which was deducted from his AUS account was only 1000THB on arrival.
Citibank in AUS said that 2000THB was sent. They said it was a Citibank Thai problem. On calling and speaking to Citibank in Thailand, they said only 1000THB had arrived and sent him the SWIFT draft confirming this.
He has spoken to Citibank in AUS (Bangalore) 6 times and every time has had to re-explain what happened. Every time, they say a supervisor has to ring him back. None have to date.
He has come to the conclusion that the $35 was an important lesson, why he shouldn't use Citibank to transfer any money overseas again.
I have used ANZ Bank to transfer funds to my account in Thailand.
Not online but going into the branch. Whilst my bank in Thailand takes a small fee, probably of the 200 baht variety, forget what it was last time, have never had a problem with transfers.
Surely a cautionary tale with Citibank, in banking this is really such a simple transaction, there is no excuse for all the phone calls and the errors.
I have used ANZ Bank to transfer funds to my account in Thailand.
Not online but going into the branch. Whilst my bank in Thailand takes a small fee, probably of the 200 baht variety, forget what it was last time, have never had a problem with transfers.
Surely a cautionary tale with Citibank, in banking this is really such a simple transaction, there is no excuse for all the phone calls and the errors.
No worries with ANZ, last year I sent $8K to Sri Lanka to buy a DONE4.
I used internet banking.
Firstly a small amount to ensure it would wrk; I received a 'phone call from ANZ to confirm what I was doing. I adivesed it was a test and 10x the amount was to follow if successful.
CB certainly has a problem but I don't think anyone in that org knows what it is.
A group of us is fighting a dispute with CB re the recent X'mas cashback on Ready credit account. Now I am reading what are posted in this area, with interest. I can't help but to share my experience.
I have been uising CB ReadyCredit for many years - courtesy of Diners Club. The reason has been simple - convenience. I need to write cheques occasionally. The CB chequebook is definitely handy especially when there's no fee imposed.
Then, I went to work in Malaysia for a few years. A local bank was quick to offer me credit cards with comfortable limits. At that time, I was still happy with CB in AUS. So, I applied for a CB card when I was approached.
I was shocked when CB Malaysia gave me a card with miserable MYR1000 limit. That was less than 20% my monthly salary. How in the world they worked that limit out ?
I tried to reason with CB. Basically, give me MYR10,000 limit or don't bother at all. They chose the latter.
Somehow, the CB marketing people simply couldn't leave me alone. They were everywhere - in the letterbox, e-mail and even supermarkets and shopping complexes.
I finally decided to humour them in a shopping complex. I ask them why I should apply again after the earlier experience. The response was, "Sir, you deserve Citibank." I nearly cracked up laughing. With a smile, I answered, "But Citibank does not deserve me." ... and walked away.
Why do I still retain CB in AuS ? Cheap cash and free chequebooks.
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