Missed the 4 point font advertising the change to the 1:1 ratio for QFF's for Silver?

[cswillis]

Did anyone else miss this until it was too late?

Did anyone else only find out about the change when they tried to convert their Citibank points across to QF and notice it then?

Added to my already huge frustrations with Citibank's Customer Service, this has really caused me to consider what actions can be taken. I was considering upgrading to a Gold card just so I can get the points out at the ratio I signed up for, but am unable due to an increase in limit given two months ago and their policy for only one increase every six months.

I'm considering going to the ACCC with this. Citibank are the only financial instituion who would dare hide this MAJOR change to a program/contract in a promotion, in a 4 point font no less! Oh and advertise it in the Australian newspaper (the newspaper with the lowest circulation) and expect their customers to happen to read it. Whilst I understand it's their right to make a change, it's the under-handed way in which they (didn't) tell their customers, that is wrong.

I didn't spend up big on my credit card, thinking 'Points, Points..' every dollar I spent, to be ripped off by them with their lack of appropriate communication.

Anyone else want to jump onboard?

[lovetravellingoz]

There is along thread on this and if you search you should find it. That will provide further background for you.

On this forum I think most would have moved the points out in time , or will have upgraded to Gold or Platinum.

[cswillis]

Thanks - have read all the threads on it..

Am just wondering what actions others have taken, or would consider taking, and wondered if general consensus is that it would be worthwhile?

[MelUser]

I think count yourself lucky it's 1:1.

I had relatives who lost quite a bit a few years ago when the NAB moved from 1:1 to either 1:0.5 or 1:0.75.

Many cards are now less than 1:1 and/or subject to a monthly or annual capping.

[cswillis]

It's not 1:1 anymore. I could have mitigated this had I accepted their offer to upgrade to Gold, but I chose not to at the time and now it's 1:0.5 and am losing half my points.

[oz_mark]

Silver has been at 1:0.5 since June last year. Hardly a change buried in a promotion. It was on statements around March/April last year.

http://www.frequentflyer.com.au/comm...hen-13403.html (Citibank halving exchange rates when converting to QFF)

[jingles]

Did anyone else only find out about the change when they tried to convert their Citibank points across to QF and notice it then?

I was considering upgrading to a Gold card just so I can get the points out at the ratio I signed up for,

Just so you know.
At the end of march neither Gold or Silver cards will be able to transfer to QFF.

You will need to have a platinum card to transfer to QFF

[cswillis]

Thanks for that

Just want to upgrade to Gold for the purpose of getting my points to QF before 31 March. Then I'd be (theoretically) high-tailing out of there.

[SeaWolf]

Just slightly off topic, what are the rules for the other programs (Krisflyer and Velocity)? Are they still 1:1 for Silver? What the minimum amount you can transfer?

[ColinT]

Am also interested in this. I have had a Citi Gold card for at least 5 years, now aren't happy that people are forced to platinum if they want to stay with QFF.

Also, haven't been happy with Citi customer service for quite a while.

Am trying to asses the Krisflyer & Velocity options.