Citibank stolen rewards points!

[rezok]

Where are people getting their QF points now that the Gold card doesnt offer them?

Like the other poster I dont want to get rid of a free for life card, but I only discovered last week by accident there are no QF points except for platinum, which I dont want or need....

Any ideas?

[gregff]

Just checked and same has happened here. Seems to me that they have issued bonus points and are now taking them away. I am not happy.

[lovetravellingoz]

Where are people getting their QF points now that the Gold card doesnt offer them?

Like the other poster I dont want to get rid of a free for life card, but I only discovered last week by accident there are no QF points except for platinum, which I dont want or need....

Any ideas?

Will keep the Card..as it is free for life...and who knows what will be best in future years..

I will just put through the occassional small token tx to stop Citibank cancelling it through inactivity.

I have stopped using it in favour of the Westapc KrisflyerAmex/VISA Combo.

[Philosiphier]

You kept using it knowing that you were not entitled to the extra points ; why would you not expect the correction to take place?

Dave

After contacting Citibank at LEAST half a dozen times, they did NOT tell me I was not entitled to the points - they could not, however, explain why I was getting them - they did not stop this from happening, despite my telling them it was occurring! If I were not entitled to them - should they not have stopped them the first time they were notified? I kept asking them about this situation for over 12 MONTHS!!!!!! I would expect Citibank, a major international corporation, not to make such a major stuff up and continue doing so for 12 months!

Customers should NOT be falsely mislead, enticing us to use their facilities in preference to other cards and then penalised for Citibanks stupidity, lazyness and considerable lack of follow-up to customer enquiries.

[trippin_the_rift]

I would expect Citibank, a major international corporation, not to make such a major stuff up and continue doing so for 12 months!

i love how under your post showed a citibank platinum card banner

[skybolt_]

I'm glad I bailed out of Citibank. For 6 months I was getting 3.5 points per dollar & rattled up 60,000 QFF points. (as I prev posted last yr)

The Plat card is a rip off !! $250 + $90(sup) + $19(QF opt in)= $359 to get 1 miserable point per dollar. There kidding.

Amex Plat is $395 & you get 1.5 points (but no QF) but at least a free flight/nights accom.

WBC $250 to get 1.5 QF points.

NAB Plat $290 to get 1.5 QF points.

You get the point.

Bye bye Citibank. I've ceased ALL banking with them as the 'customer service' borders on Basil Fawlty Towers.

ps: I got to keep the points. Thanks Citi

[basso]

Just checked on my points. They seem to have stopped paying the bonus at the start of May. They have not taken any points back from me, though.

[gfm]

Did they eventually take them away? Mine got taken away on my last statement and I received a letter stating that the earn rate was 1.0 per dollar.
But they had been clearly marked as "Bonus Points" every statement and they had been giving me them for probably about 6 months.
It seems a bit like your boss saying "we gave you Christmas bonuses for the past 5 years but now we find them not in accordance with policy, so we are asking for you to repay them back"!!!!!!!!

[Nat the cat]

I'm glad I bailed out of Citibank. For 6 months I was getting 3.5 points per dollar & rattled up 60,000 QFF points. (as I prev posted last yr)

The Plat card is a rip off !! $250 + $90(sup) + $19(QF opt in)= $359 to get 1 miserable point per dollar. There kidding.

Amex Plat is $395 & you get 1.5 points (but no QF) but at least a free flight/nights accom.

WBC $250 to get 1.5 QF points.

NAB Plat $290 to get 1.5 QF points.

You get the point.

Bye bye Citibank. I've ceased ALL banking with them as the 'customer service' borders on Basil Fawlty Towers.

ps: I got to keep the points. Thanks Citi

Sorry for the newbie question but what is the best value points plan, I have to admit I finding this all a little confusing.I travel about 4 times a year domestic and once every two years international (or there abouts)

[skybolt_]

Sorry for the newbie question but what is the best value points plan, I have to admit I finding this all a little confusing.I travel about 4 times a year domestic and once every two years international (or there abouts)

The AMEX QF cards are ok with either 1,1.25 or 1.5 points plus Travel Insurances. CBA has 1 point up to 150,000 per annum.It depends how much your prepared to spend on a card.

If your doing a bit of travel & appears you are the AMEX Premium with 1.25 points & Insurances is OK. You also get 2 passes a year to the Qantas Club.
Thats what I do. Its $249 per year but I consider it value....it suits me.

But asking what is the best card is like asking how long is a piece of string !!