Citibank rewards <> FF points
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Discuss Citibank rewards <> FF points, on the CitiBank Rewards Program forum of FrequentFlyer.com.au, the home of frequent flyers.
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The fraud detection stuff in cards these days is pretty sophisticated, and in my experience pretty good at detecting things. Citibank detected a fraudulent transaction in the US once on my account, and I know someone who got a call as their card was used in a different state in Australia to what it was normally used in (was a legit transaction though)
There are always going to be fraud hat they don't detect, and conversely legit transaction that get flagged as potentially fraudulent. The trick is to get the balance right. While I am sure that country does have a weight in their formula, it is by no means the only one.
As for Thailand, it may have been a specific transaction that concerened them. For example, some hotels have a much worse problem than others in the region. Indeed, I have heard the response to a query about a hotel transaction of the nature of 'We don't normally have a problem with that hotel'
Isn't NZ overseas or have I missed where they've become a state
I suspect that Citibank will not feel threatened if the card is used in New Zealand. I don't think New Zealand has a serious history of card cloning or fraud.
Quote:
Originally Posted by oz_mark
As for Thailand, it may have been a specific transaction that concerened them. For example, some hotels have a much worse problem than others in the region. Indeed, I have heard the response to a query about a hotel transaction of the nature of 'We don't normally have a problem with that hotel'
I can understand Citibank having an issue with a vendor in Thailand but I only ever use the card at ATMs! I use my Amex to pay for accommodation and airfares and have never had an issue.
I can understand Citibank having an issue with a vendor in Thailand but I only ever use the card at ATMs! I use my Amex to pay for accommodation and airfares and have never had an issue.
I used a Citicard just once on a recent trip to Thailand. I used it to make an ATM cash withdrawal. The withdrawal went fine but a few days after returning to Australia (the card was still active) I received a call from Citi's fraud detection unit in Sydney. The advice: the card would be cancellled at the conclusion of the phone call and a new card would be issued.
The caller said that card skimming is rife in Thailand and that ATMs there are often bugged with skimmers.
Standard practice with Citi these days - use it in
Quote:
Originally Posted by serfty
Thailand and you'll need a new card and number forthwith.
1 important thing to watch with Citibank is this. When they replace your CC, they also take offline all the statements associated with that card number. Happened to me with 5 statements. Asking them to put them back online, was met with "We cant do that, but we can fax them to you for $7 per statement"
A quick email telling them to fax me the statements at no charge, or I will close the account, was met with a fax within the hour...
On their CC fraud matching software, In my view CommBank have a lot better way of handling potential fraudulent transactions. Instead of just suspending or canceling the card, they will ring you beforehand to have a chat about what’s going on. They also tell U the transactions that have been authorised. Citibank will not tell you anything. They say "We cant give you that information due to the Privacy Act" Ask them what part of the Privacy Act they are referring to, and they will say. "We cant give out that information"
Pfffft, they are really a bunch of clowns....
Rob
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I used a Citicard just once on a recent trip to Thailand. I used it to make an ATM cash withdrawal. The withdrawal went fine but a few days after returning to Australia (the card was still active) I received a call from Citi's fraud detection unit in Sydney.
I also used the card a few times at ATMs in Thailand in December and I have not had a call from Citibank yet.
Quote:
Originally Posted by SIA1A
The advice: the card would be cancellled at the conclusion of the phone call and a new card would be issued.
Interesting that you were not given a choice. Even though the lady persevered when my card was cancelled I still had the option to retain the original card.
On their CC fraud matching software, In my view CommBank have a lot better way of handling potential fraudulent transactions. Instead of just suspending or canceling the card, they will ring you beforehand to have a chat about what’s going on. They also tell U the transactions that have been authorised. Citibank will not tell you anything. They say "We cant give you that information due to the Privacy Act" Ask them what part of the Privacy Act they are referring to, and they will say. "We cant give out that information"
I haven't had that trouble with Citibank, they rang me about the suspect transaction and cancelled it after I confirmed it was not of my doing.
On their CC fraud matching software, In my view CommBank have a lot better way of handling potential fraudulent transactions. Instead of just suspending or canceling the card, they will ring you beforehand to have a chat about what’s going on. They also tell U the transactions that have been authorised.
Rob
robertz,
Trouble I've had several times with CBA is they have rung my home number and left messages to call them back rather than call my mobile that is actually "mobile" and with me. On occasions I have not arrived home for several weeks which sort of defeats the purpose of the call.
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