Jenelle,
My shoulders do not fit either as I am so broad shouldered and good looking err I digress from another thread I managed to take off topic

- the Airbus could fit 1000 thread
Seriously, I have had the photo for 3 or 4 years now and I originally supplied them with a standard passport photo. The photo that ended up on the cc only just shows my face, literally from bottom of chin to top of head.(I have a very short hair cut). There is no way they were going to get shoulders in my cc photo and have my face large enough for the vender to compare. The photo on the card ends up being 17mm x 17mm, so its smaller than your passport photo.
Hope this helps
Reggie