[vilemerchant]

I'm convinced most of them don't actually speak english. They're just trained to recognise key words and parrot pre-defined responses.

[Evan]

Originally Posted by vilemerchant

I'm convinced most of them don't actually speak english. They're just trained to recognise key words and parrot pre-defined responses.

hahaha

Reminds me much of a recent stay in the Sofitel Siagon ! 2 of us went through through 4 or 5 staff member asking the same set of questions, (do you want ice, would you like room service etc) because they could not understand out very simple request but something not on there standard sheet to be recognised !

E

[eecchhoo]

I Did call Citibank Customer service number in order to close down card.

That time i called around 9am and i got a US citibank staff and he was really helpful and waived the fee on the spot.

So maybe there are some calles routed to US as well?