[BenMika]

Just received a message from Citibank saying we had received provisional approval for a Gold MasterCard.

They just said they'd need to verify some details with me.

Just wondering what kind of info they're likely to ask (just so I can be prepared).

Any advice would be much appreciated.

Thanks

[ksthommo]

Most likely the 100 point identity check

[BenMika]

Ah, OK. Thanks for that.

Thought they might start an inquistion on finances, etc.

[oz_mark]

I had an issue once where they were just following up a problem in verifying my income.

[one9]

You may be asked to verify the information you provided.

eg. to supply a pay slip to verify the income you stated on your application.

Beware of Citibank: They are quite good with their marketing, offers and signing people up for products, but not so good at anything else.

[sphinx]

just curious, how long does the whole process take, usually? I applied a silver last Friday.I will be travelling in three weeks and I want to use it on my trip. Enough time?

[ric_melb]

In my experience although they have "pre-approved" the card they don't have enough details on you. So they will ask you to verify details such as address, time there, employer and income. Income had better be over the minimum for this card or they won't aprove it. May also need to do 100 point check.
In regard to issue seems to take about two weeks.

[one9]

Originally Posted by BenMika

Just wondering what kind of info they're likely to ask (just so I can be prepared).

Please let us know what information they required. Was it just copy of payslip? Or more detailed?

[Robert Barlow]

Originally Posted by ksthommo

Most likely the 100 point identity check

The 100 point check is usually done OTC at an Australia Post office for Citibank, after the card is issued. You take your docs there and they verify them and notify Citibank.

[sphinx]

Originally Posted by one9

Please let us know what information they required. Was it just copy of payslip? Or more detailed?

for me:
1. conditionally approved right after online submission.
2.citibank contacted my company's HR on the 3rd business day. Asked me to fax them my last payslip (the only thing I provided before receiving my card)
3. finally approved the card on the 5th business day (receiving an email notification)
4. received my card on the 7th business day. activated the card over the phone immediately. The card is now working.
5. got another letter for 100 point check on the 9th business day (the card will be suspended if you spend over $1000 without 100 point check done). Did it OTC at a post office.

pretty happy about the whole process.