[Mal]

I dropped off a Hertz car around 7 days ago. I handed the keys and rental agreement to a staffer.

I still havn't seen a credit card charge, nor receipt turn up on the Hertz website like all of my other rentals.

I don't mind *not* paying for a rental (may make up slightly for a *huge* argument I'm currently having with Hertz ... more on that in another post when that gets resolved or I feel like I can post it without prejudice), but I still think it's unusual.

I know that if they claimed I damaged the car I should have had the excess taken from my card, so I don't think that's the issue.

Anyone seen similar?

[straitman]

Originally Posted by Mal

I dropped off a Hertz car around 7 days ago. I handed the keys and rental agreement to a staffer.

I still havn't seen a credit card charge, nor receipt turn up on the Hertz website like all of my other rentals.

I don't mind *not* paying for a rental (may make up slightly for a *huge* argument I'm currently having with Hertz ... more on that in another post when that gets resolved or I feel like I can post it without prejudice), but I still think it's unusual.

I know that if they claimed I damaged the car I should have had the excess taken from my card, so I don't think that's the issue.

Anyone seen similar?

I've normally found Hertz to be fairly quick and reliable. (Unlike another ripoff company that uses green as their primary colour)

[Dave Noble]

my receipts turn up online within a day or 2

Dave

[tuapekastar]

Originally Posted by Mal

I dropped off a Hertz car around 7 days ago. I handed the keys and rental agreement to a staffer.

I still havn't seen a credit card charge, nor receipt turn up on the Hertz website like all of my other rentals.

I don't mind *not* paying for a rental (may make up slightly for a *huge* argument I'm currently having with Hertz ... more on that in another post when that gets resolved or I feel like I can post it without prejudice), but I still think it's unusual.

I know that if they claimed I damaged the car I should have had the excess taken from my card, so I don't think that's the issue.

Anyone seen similar?

For my last Hertz rental (late October) the CC was billed 3 days after dropoff (and I was watching a little anxiously as there were a few scratches I hadn't noticed at pickup time...certainly no recollection of having put them there myself...anyway no extra charges). Points posted to QFF account 1 week after dropoff.

Then again I had to actively chase up points for a NZ Hertz rental a couple of years ago. They admonished me for not following correct procedures in the first place (I think I did what was necessary in the first place, but maybe not). I got the points eventually.

[straitman]

Originally Posted by tuapekastar

Then again I had to actively chase up points for a NZ Hertz rental a couple of years ago. They admonished me for not following correct procedures in the first place (I think I did what was necessary in the first place, but maybe not). I got the points eventually.

That's Kiwi's for you

[Mal]

Thanks for the advice.

I spose in the back of my head I have this feeling someone else is perhaps driving around in *my* rental car and it's never been booked back into Hertz properly. Eventually in a few weeks time I'll either receive a speeding ticket or letter of demand to return the car!

BTW. How do others handle a situation where the Hertz place doesn't give you a receipt when returning the car? (Either after hours drop or the place is too busy?)

[straitman]

Just ue the CC statement as a fallback. Works for my company which is huge and has controls on everything

[stryker]

I rent off Hertz quite a lot and drop off to quite a few locations where they don't or can't give you a receipt at the time (eg DRW, LPL, NCE, etc, etc).

Haven't had a problem before now, but I am quite paranoid and take digital photos of the car before and after rental (can be an interesting experience in DRW in the rainy season). I am always ready to take legal action against Hertz, if they want to try and rip me off (needless to say I am #1 Club Gold). Haven't had to so far, but I am quite prepared.

I am also having a little run-in with Hertz at the moment. Quite stupidly I made a "pre-paid" reservation (I urge everyone never to do this, based on my own bad experiences) for a UK location. Well, as it always happens, I had to change my travel plans and so contacted Hertz to change my pre-paid reservation. I rang Dublin a few times (the staff there are really quite wonderful, not an Indian amongst them) and got an agent who changed my reservation and told me I would get a refund of the pre-paid amount.

Well, that was a few weeks ago and nada so far.

I'll be ringing Dublin again in the morning (just wonderful to hear that lilt).

[Mal]

Well for the rental posted about here, it strangely turned up on my credit card a bit more than a week later. The strange thing was the CC charge was backdated to the rental drop-off date. But just never showed up.

I've now got a similar rental outstanding. I dropped off a car and Hertz couldn't "clock me off" due to some weird issue. I went and chatted to other staff, and they also couldn't close off my rental, but promised they would and would send me the receipt.

Quite a while later - still no receipt, no information on hertz.com and no credit card charge.

I reckon their new computer system is to blame.

Wonder if I'll ever see the charge for this rental!!! Maybe it will be like another rental where 8 weeks later they send me a letter telling me they forgot to charge me for something.

(oh, and as promised above, I will post about my dispute with hertz. Should be resolved in a few weeks I think!).

[NYCguy]

Originally Posted by Mal

I reckon their new computer system is to blame.

Hmmm... they've been using that excuse for a few months now. Haven't they got it all sorted yet?????