Hertz Camry uses 28.5l/100km of fuel in Perth.
Discuss Hertz Camry uses 28.5l/100km of fuel in Perth, on the Car Hire and Taxis forum of FrequentFlyer.com.au, the home of frequent flyers.
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As the title says, according to the refueling charge on my invoice for a rental in Perth last week those Camry's are woeful on fuel .
Normally fuel up where I can but since I only had travelled 28km in total (PTH-CBD-PTH) I figured the 4 or 5 dollars worth a fuel at double the going rate per litre was not much to worry about, silly me.
Have fed an online complaint into their system 6 days ago and so far no response, sure its only $20 but on corporate rates thats half of the hire charge as an extra, at least in Melbourne the hartz toll charge only comes with a 70% premium to what the public pay.
On a brighter note, Presidents Circle members get 2000 f/f points for free on their birthday, nice unpublished benefit!
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I can't spek for Hertz, but one time a similar situation happened to me (with Thrifty). I complained. They calculated the number of K's travelled and recalculated to what became a more acceptable level.
Hence since then I have always checked my opening and closing K's.
Also, slightly OT, I have taken to checking my car for damage every time before and at the conclusion of rental... got stung once for damage. I didn't check so didn't know if the damage happened when I had the car or not.....a lesson well learned.
Also, slightly OT, I have taken to checking my car for damage every time before and at the conclusion of rental... got stung once for damage. I didn't check so didn't know if the damage happened when I had the car or not.....a lesson well learned.
I've suffered this with a certain 'green' coloured rental company when I know I didn't cause the damage. Our company took them to task and as usually occurs, company size won and we were refunded the charges.
As the title says, according to the refueling charge on my invoice for a rental in Perth last week those Camry's are woeful on fuel .
Normally fuel up where I can but since I only had travelled 28km in total (PTH-CBD-PTH) I figured the 4 or 5 dollars worth a fuel at double the going rate per litre was not much to worry about, silly me.
Have fed an online complaint into their system 6 days ago and so far no response, sure its only $20 but on corporate rates thats half of the hire charge as an extra, at least in Melbourne the hartz toll charge only comes with a 70% premium to what the public pay.
On a brighter note, Presidents Circle members get 2000 f/f points for free on their birthday, nice unpublished benefit!
I don't know what the litres/100k is for a Camry, but the fairlane is listed at 17l/100km
It sounds like a mistake in the charging that you received
Dave
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Don't rental firms normally work in fractions of a tank rather than litres? Maybe you are a victim of rounding
No. If no refuelling as been done then they calculate the charge based on the number of kilometres driven and the listed calculation of the consumption rate for that vehicle
If more than a tank has been used, then it is based on the litres of fuel needed to top the car up
Have fed an online complaint into their system 6 days ago and so far no response
I don't understand - have you tried just calling Perth Airport branch and pointing this out to them? I had a charging issue relating to Avis at Wellington, and it was fixed by them over the phone within minutes. Online complaint systems are usually notoriously inefficient for fixing simple things like this.
I don't understand - have you tried just calling Perth Airport branch and pointing this out to them? I had a charging issue relating to Avis at Wellington, and it was fixed by them over the phone within minutes. Online complaint systems are usually notoriously inefficient for fixing simple things like this.
Online complaint systems dont rely on the phone being answered, after three unanswered phone calls to Perth using the direct number I needed to vent somewhere, Perth Hertz seem to be a little lazy, last trip they asked me to meet them at the QF desk as they could not be bothered walking to the VB terminal for one customer!
I have encountered a similar problem with Hertz and Perth airport on 15/1. I had a fuel guzzling fairlane and travelled 77kms. For this I was charged $129.83 when I was expecting $15. I picked this up when I downloaded the receipt from their website for my expense claim.
I posted an online enquiry on 22/1 and haven't heard anything as yet. Usually Hertz are good at resolving any issues I've had in the past.
General comments on Perth Hertz compared to other rental centres is that the cars have high mileage, not always cleaned and the operators on the booth are either inexperienced or comatosed.
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