[Dave Noble]

If genuinely wanting to get the overcharging fixed rather than ranting, the quickest and easiest method ime is to just phone Hertz on 03 9698 2444 , ask for Customer Relations and log the complaint with them.

They will take the details, investigate and come back with the issue dealt with within a few days

Dave

[codash1099]

Originally Posted by NM

a round tank? Perhaps Camrys need a squarer tank instead??

That would only result in them squaring the figure, which would make it worse

[markis10]

Originally Posted by Dave Noble

If genuinely wanting to get the overcharging fixed rather than ranting, the quickest and easiest method ime is to just phone Hertz on 03 9698 2444 , ask for Customer Relations and log the complaint with them.

They will take the details, investigate and come back with the issue dealt with within a few days

Dave

I have followed the suggested course of action by the local office so I will see what happens, in the meatime its interesting to hear that my experience is not an isolated one when it comes to Perth Hertz, beginning to think its a franchise with the same owners as the airport there, and the same consideration for users of its services

[straitman]

Originally Posted by markis10

I have followed the suggested course of action by the local office so I will see what happens, in the meatime its interesting to hear that my experience is not an isolated one when it comes to Perth Hertz, beginning to think its a franchise with the same owners as the airport there, and the same consideration for users of its services

Maybe Perth is the common link. The problems I've had with Europcar have been Perth originated. ... or maybe it's the same franchise

[serfty]

I have found a call to the rental office normally results in quick action; if not then contact Rental HQ.

I haven't had an issue in years; but did have an regular one with CBR Hertz.

• What Price Integrity (What price integrity?)

I once had a situation in Canberra when for a period I traveled there on a weekly basis. An employee was found to be regularly adding five or six litres of fuel to his own car and charging it to company hirings It happened more than once to me and he was found out when once I only did 22km but 'used' over 8 litres of fuel.

In that particular case, most of the corporate types using rentals did not really care/check their documentation, so it was an easy lurk.

[oz_mark]

Originally Posted by straitman

Maybe Perth is the common link. The problems I've had with Europcar have been Perth originated. ... or maybe it's the same franchise

I have heard of issues much more widespread than PER.

[markis10]

Hertz have responded to my feedback and credited the charge which is much appreciated, just goes to show that their online feedback works (and does not cost a phone call) which is more than can be said for other companies.

Camry's do not have a 28.5L/100km fuel use after all

[Dave Noble]

Originally Posted by markis10

Hertz have responded to my feedback and credited the charge which is much appreciated, just goes to show that their online feedback works (and does not cost a phone call) which is more than can be said for other companies.

Phone calls to landlines cost money? nah

Dave

[wallacej]

Originally Posted by wallacej

...

Also, slightly OT, I have taken to checking my car for damage every time before and at the conclusion of rental... got stung once for damage. I didn't check so didn't know if the damage happened when I had the car or not.....a lesson well learned.

Now isn't this turning into an intersting thread... my experience as noted earlier in this thread also took place in Perth (Thrifty)...

[straitman]

Originally Posted by wallacej

Now isn't this turning into an intersting thread... my experience as noted earlier in this thread also took place in Perth (Thrifty)...

Well this now includes Hertz, Europcar & Thrifty.

Anyone with an Avis experience out of Perth