Any incentive to stay with ANZ?

[leny]

My current ANZ statement says:

Qantas Frequent Flyer points earned this period
Points earned on $xxxx (1 point per A$1.00 spent)


"Not up to ANZ to decide?" In that case, I could ask a shop attendant very nicely if they don't mind awarding me 30 points per $ spent...

Ok, thanks for that. I wasn't satisfied with the operator's answer because it didn't make sense at all. Who knows what they're smoking on night shift.

[ric_melb]

I have had an ANZ Frequent Flyer card for years.
The points credited are always one point per dollar up to the maximum monthly limit per card. $1500 on Classic, and $2500 on Gold/Platinum.

I think the - up to - phrase is some legal technicality which so far does not need to be worried about.

As for the merchant deciding how many points you get, forget it.

[serfty]

Qantas ANZ earning is based on your statement month.

The standard (Blue) card earns 1 point per $1 for the first $1500, then ½ a point per $1 for the next $3500, then nothing. So the maximum points per month is 2,250 for a 5K+ spend.

The Gold/Platinum earn is 1 point per $1 for the first $2500, then ½ a point per $1 for the next $7500 , then nothing. So the maximum points per month is 6,250 for a 10K+ spend.

The up to 1:1 refers to a monthly spend of less than either $1500 or $2500 depending on the card.

[markis10]

Qantas ANZ earning is based on your statement month.


The Gold/Platinum earn is 1 point per $1 for the first $2500, then ½ a point per $1 for the next $7500 , then nothing. So the maximum points per month is 5,750 for a 10K+ spend.

Its $6250 - your maths is out Serfty, the only reason I noticed was that was what I got last month (was rolling over the balance)

[WA flyer]

Surely better to switch to a cba plat (150 cap) or citibank plat (120 cap) @1:1, if you are likely to spend over 2500 in any month.

[trippin_the_rift]

Surely better to switch to a cba plat (150 cap) or citibank plat (120 cap) @1:1, if you are likely to spend over 2500 in any month.

Well, called up today to do something about the annual fee on my ff plat card. 3 separate people gave me a flat out NOPE on waiving of any fees.

I kindly asked one gentleman to cast an eye over the account to see what my average monthly spend was, then to multiple it by 9 years.

For the last year or so I've maxed out the 6250 points/month (left with little option as all my other cards have maxed out their points limits too!!).

After the 3rd guy said nope nothing they can do at all I was a tad agjitated and told him it was the last straw - going to cancel the card and my account with ANZ.

200 bucks I can deal with - but high resistance to assist a high spend customer is something I won't put up with. We're all being flexible by keeping the ANZ card (keeping in mind it's probably one of the worst cards out there to get points with) I think the very least they can do is show the same professional respect.

</rant>

He said the cancel dept was closed so I asked for someone to call me.

Will update on the progress.

[wxxnxs]

Well, called up today to do something about the annual fee on my ff plat card. 3 separate people gave me a flat out NOPE on waiving of any fees.

I kindly asked one gentleman to cast an eye over the account to see what my average monthly spend was, then to multiple it by 9 years.

For the last year or so I've maxed out the 6250 points/month (left with little option as all my other cards have maxed out their points limits too!!).

After the 3rd guy said nope nothing they can do at all I was a tad agjitated and told him it was the last straw - going to cancel the card and my account with ANZ.

200 bucks I can deal with - but high resistance to assist a high spend customer is something I won't put up with. We're all being flexible by keeping the ANZ card (keeping in mind it's probably one of the worst cards out there to get points with) I think the very least they can do is show the same professional respect.

</rant>

He said the cancel dept was closed so I asked for someone to call me.

Will update on the progress.

Sorry for your case, I have similar situation as you even my monthly spending is not so high, but I get different result as you. Currently I am holding with NAB velocity standard card, the new annual fee will be due on May, simply called to the card center to cancel the card, but the guy told me just keep the card and they will waive another year annual fee. What a service! Love NAB.

[trippin_the_rift]

Sorry for your case, I have similar situation as you even my monthly spending is not so high, but I get different result as you. Currently I am holding with NAB velocity standard card, the new annual fee will be due on May, simply called to the card center to cancel the card, but the guy told me just keep the card and they will waive another year annual fee. What a service! Love NAB.

Update: ANZ seem to have zero flexibility (even supervisors) in helping high spend customers in any way. I even offered a nominal amount for the card and it was flatly rejected. This is off the back of high spend for a long period of time (customer for 9 years) too. 70 minutes and 10 representatives later the outcome is a cancelled card and one very emotionally charged CEO.

For the sake of $200 I'm now personally going to make sure the bank loses millions. This is my new life goal.

Watch out ANZ, I'm going to put my money where my mouth is by spending my own money to make sure people move to other banks. Starting with my girlfriend. There goes an $800K loan straight off the bat.

Next on the agenda is ANZ Nominees. Might be illegal for me to speak about this so I won't.

Sometimes the only way to make a company understand is to hit them where it hurts. On the ASX.

[NM]

Sometimes the only way to make a company understand is to hit them where it hurts. On the ASX.

Note to self, sell ANZ shares before TTR trips the rift.

Any suggestion as to which bank shares I should purchase as they take on the new business?

[JohnK]

Update: ANZ seem to have zero flexibility (even supervisors) in helping high spend customers in any way.

Zero flexibility and poor customer service. ANZ will definitely lose my business.

The terms and condiitions of my credit card were unlimited balance transfers in the first 12 months at 2.9% (expires August 2009). Apparently the terms and conditions have been changed recently and the latest balance transfer I did is at 11.74%. I actually paid some money into the credit card account negating the existing balance transfer at 2.9% and initiating a new balance transfer at 11.74%.

I had no idea the terms and conditions had changed. I did not receive a letter but according to ANZ they can either send out a letter or advise people via National newspapers. Are they serious? Who reads every single article in a newspaper everyday? Anyway ANZ is a joke and I will endeavour to pay off the balance as quickly as I can and never deal with them again....