Multiple rewards accounts, the Amex website, and the new 2500 point fee

AnonymousCoward · #1 (**permalink**) 25th February 2007, 02:27 PM

Hi guys,

I've got two rewards accounts (one linked to my corporate card, and one linked to my personal card). When trying to use the Amex website, I can only ever bring up the details of the first account listed (which is linked to my corporate card).

Attempting to use the little "drop down" list (or indeed, any other option) to bring up the details of my other accounts results in the page being reloaded, but with the details of my first account.

Does anyone else run in the same problem?

Now, with the new 2500 point fee for transfers/reward redemptions done by phone, it seems I have a problem if I want to use the points in my personal account :-)

I'm about to write a letter to Amex (since there doesn't seem to be any other way of contacting them about this issue). Anyone tried anything so far that they've had success with?

Thanks

Febs · #2 (**permalink**) 25th February 2007, 04:33 PM

I'm in the same situation - one corporate charge card and one personal (QF) credit card, both linked to my AMEX online account.

The only time I've ever had a problem is when one card (usually the QF one, but sometimes the corporate one) shows "Unavailable". This is pretty rare though - once a fortnight maybe.

Apart from that, I can switch between cards no problems. Have you tried removing and re-adding the cards to the website? That may work.

Cheers,
- Febs.

oz_mark · #3 (**permalink**) 25th February 2007, 04:45 PM

I have exactly the same problem. Whichever account displays first is the only one you can get details for. Oddly enough it is not always the same account that displays first. You can select the other, but when the page refreshes its back to where you started.

I had a rant about this once when I completed a survey about the siite, and nothing has changed.

JohnK · #4 (**permalink**) 25th February 2007, 07:20 PM

I only have 2 personal Amex accounts and they appear on the same page when I log in to the Amex website.

I am able to display the details of the particular account I have selected.

oz_mark · #5 (**permalink**) 25th February 2007, 08:29 PM

It is specific to the page where you view your rewards account status. I can find out as much as I like about any card. It is in viewing multiple rewards accounts where the problem occurs.

Having said that, the total points displayed during a redemption seems to reflect the total of the two accounts.

simongr · #6 (**permalink**) 26th February 2007, 06:47 AM

I have no issue with my rewards account (one corp and one personal). I can switch between the two quite easily - my biggest issue is trying to work out if oints have actually hit - there are three different totals and I never know which one his the right one

oz_mark · #7 (**permalink**) 27th February 2007, 10:47 AM

Quote:

Originally Posted by simongr

I have no issue with my rewards account (one corp and one personal). I can switch between the two quite easily - my biggest issue is trying to work out if oints have actually hit - there are three different totals and I never know which one his the right one

I had a bit of a look some more, and hvae determined the number that is being displayed as the total is some mysterious number plucked from somewhere.

AnonymousCoward · #8 (**permalink**) 6th March 2007, 08:38 PM

Hi guys,

Thanks for the information provided. Seems that the issue doesn't affect everyone, but I'm not the only person affected.

I'll try removing/re-adding the account and see if that fixes things. If not, try speaking to Amex.

Thanks again.