AMEX Points not showing / accessible

[Iza]

Just tried to access my membership rewards points, and guess what - they're not showing up!

First thought that ran through my head was, "they've taken them away!!!"

Telephoned AMEX who said there is a systemic problem with membership rewards and that the site should be accessible by Tuesday June 9, 2009.

Anyone been able to check their points balance?

[SnowYeti]

Both my Qantas Direct and New Ascent don't show on the main page ..

Going through Membership Rewards up top and then login on the left, returns

The American Express Online Services system has not properly responded to your request.
If you were attempting to view Billing Details, the system may be unable to return all of your charges at one time. Please use your browser's back button, and press the "Additional Cards" button to view your charges one card at a time.
If the problem persists, please contact American Express Customer Services.
We apologize for any inconvenience this may have caused you.

[Iza]

Both my Qantas Direct and New Ascent don't show on the main page ..

Going through Membership Rewards up top and then login on the left, returns

SnowYeti - I get the same message! Trying to remain calm and not let paranoia take over...

[SnowYeti]

Don't worry Iza, they are probably doing some scheduled maintenance and taking advantage of the long weekend to do it! Not sure what your balance is, but when I had > 200k points and it dissapeared, I too was panicking!

[Iza]

Cheers SnowYeti for your words of wisdom

[JohnK]

I can view both Qantas Premium and Ascent MR transactions....

[SnowYeti]

Yep it's working again for me

[Iza]

And me too! What a relief. Shall now try to practice not flying into panic mode, although with AMEX's track record of giving points and taking them away, it's going to be hard.

[oz_mark]

And me too! What a relief. Shall now try to practice not flying into panic mode, although with AMEX's track record of giving points and taking them away, it's going to be hard.

You need to moderate that panic mode with knowledge that their website has a track record of being a bit flaky at times

[Evan]

hahahaha, i just went in and checked my Amex cards....

My Platinum Charge is reporting as "Unavailable", but my other card is shwing values etc, that site is flakey !