10,000 bonus points per 20 transactions

[straitman]

Does this all mean that I have to go back to the 'A BIT OF HUMOUR' thread for my laughs now

[nlagalle]

I'll be back on the phone to Amex this week now that i am back as they still haven't responded to my letter from December. However my points posting do not add to up any of the 3 promos.. Didn't get time while i was away to get on the blower to them..

[NSWhere]

Good news all, the wheels are moving slowly but they are moving. I finally received notification from the FOS that they have given AMEX a month to respond formally to my dispute (not invited/enrolled in all three as better deals came to light/moved to 10/5/ argued for 5/5 but they stuck to their guns).

As usual, I'll keep you posted.

[lovetravellingoz]

Well today is Feb 22. So the 3 weeks specified in my letter from Amex, by them, for points to be awarded to me is now up.

I will give Amex a few days grace....and then ring/fax them to see why no points if they have not posted.

Hopefully Monday will see them arrive......

[beardoc]

Well, got the formal suspension letter in mid-February, and it's the final day for me to resolve it with American Express before I have to respond back to the FOS

Given:

• American Express Executive Services have said that they can do no more to resolve it as it's another department that's responsible for the decision
• I cannot talk to those people that made the decision at all

I cannot resolve the matter, and have just sent off a fax to the FOS explaining all the recent dealings and asking them to investigate, given failures to resolve the matter have occurred at both the customer service level and Executive Customer Services.

I have to commend Executive Customer Services - they are pleasant, and they seem like they do want to help, but it seems that American Express are trying to play hardball on this one and trying to make it difficult for people to resolve.

Thankfully there is the FOS. I'll be relying on them to essentially get me the points that I am entitled to under Amex's own promotion where they set the rules and they confirmed my registration on multiple occasions (even sending me postcards in December encouraging me to spend more often on my Amex card!).

I'll report back if I hear anything more.

[lovetravellingoz]

Update.

My last communication from Amex was that I recieved a letter to say that all points would be paid within 2-3 weeks.

Over three weeks have passed, but no points awarded.

So I allowed several more days grace and then rang Amex.

Initial response was that I would have to wait 30 days for Amex to respond

Err no I suggested, and pointed out that my letter from Amex was acknowledging that the matter had been resolved by them that all points would be posted within 2-3weeks....which had now passed.

Therefore I asked when will this occur as they had already made their decision?

Amex said they would investigate. I asked why when they had already informed me of their decision and that I was 100% accepting of their decision.

All I gained was that they would investiagte the letter (which they could not see) and get back to me within 5 days. Well at least that was an improvement on the 30 days orginally outlined!!

I reiterated that their last letter was satisfactory to me and looked forward to them taking the action stated in it.

[kort]

Keep pushing them mate - Seems like you are almost there! Its frustrating how you have to do the following up rather then the other way

[js]

Just to add I am still in the same boat as lovetravellingoz.

Full payout promised, expected payout time has passed with no response and only about 10% of expected points paid so far.

I'm now waiting on a "reconciliation" to be prepared as AMEX seemed unsure whether or not all points had been paid out or not (!!). Not happy to have to wait yet more time (10 business days this time) and unless points are forthcoming soon I will be reluctantly joining the herds heading to the FOS.

[beardoc]

All I gained was that they would investiagte the letter (which they could not see) and get back to me within 5 days. Well at least that was an improvement on the 30 days orginally outlined!!

It seems kind of amazing - they send you a letter, you agree, and then Amex AGAIN decide to delay, claiming they need to investigate the letter and need 30 more days!

This is bordering on the ridiculous. Right hand at Amex doesn't know what the left hand is doing.

[lovetravellingoz]

This is bordering on the ridiculous. Right hand at Amex doesn't know what the left hand is doing.

Which has been the case throughout the promo.


I my case I presume my letter (action) is waiting in someone's in/out basket to be actioned...eventually.

Be nice if we could pay bills the same way....."the cheque is in the mail" !!!