[Gazza]

Dumb question time

When internet acces was pay as you go in the lounge i could send/receive e-mails using Outlook. Now i cant. Anyone know why?

Yes- i can acces the web
No - i cant download/send e-mails

Gazza

[simongr]

Were you using a VPN to access a corporate network previously?

[Evan]

Possibly an iPass client ?
iPass can look like a normal login but is actually a VPN connection to your corp network, you can still use iPass now if you want to.

E

[NM]

Originally Posted by Evan

Possibly an iPass client ?
iPass can look like a normal login but is actually a VPN connection to your corp network, you can still use iPass now if you want to.

E

iPass is not a corporate VPN. Its just a client application that identifies available connection methods and uses iPass account credentials to provide internet access via a third party provider (Telstra in this case) while providing cerntalised billing.

Some corporate remote access solutions when launch a VPN client after the iPass client has completed the connection and authentication process. But the VPN is separate to the iPass client.

The iPass client can be customised (in cooperation with iPass themselves) to require certain other operating conditions to be established, such as an operational personal firewall with specific configurations, presence of virus protection utilities with current signature files, and even the establishment of a corporate VPN tunnel within a certain amount of time after the iPass connection is completed.

Also note that due to marketing limitations, iPass services marketed in Australia do not include Telstra WiFi hotspots in the base fee structure. However, if sold to a company that is not based in Australia, the Telstra WiFi hotspots (such as McDonalds stores) are included in the service. So if this person used to have access to the Telstra WiFi hotspots in the Qantas Club lounges using an iPass account, their account must be part of a corporate deal based outside Australia. I expect this is because Telstra want to sell the service themselves to Australian customers, and not allow iPass to compete with them locally.

If the person can surf the net, then the iPass client is not getting in the way of being able to access email via Outlook.

[Evan]

I was just trying to keep it simple as a possible reason to the OP, i know iPass is not a VPN but it is very comon to have it used as a front-end to a VPN for atleast a few larger corps in AU and around the world. iPass is also used to connect even at non iPass free internet access hostspots. Just the way i have seen it configured before on my travels.
(The use of the Cisco VPN for example can be completely hidden by iPass if you want to, even installs its own version of the VPN software in a different directory !)

And if your interested i work for a company that has exactly a deal to allow access in all iPass locations.

I am sure if i started speaking about my specific area of IT in detail everybody would fall asleep so i try to avoid anything technical unless anybody actually wants to know.

E

[NM]

Originally Posted by Evan

iPass is also used to connect even at non iPass free internet access hostspots. Just the way i have seen it configured before on my travels.

In fact that is exactly how I am using it right now from my home WiFi network. I use it to select between the 3 different SSIDs I run here.

[serfty]

Two Methods I use are:

1. Commandeer a QP PC, disconnect the network cable and plug it in to Laptop. I can then either:
   1. 1. Power up Laptop,
      2. fire up the VPN securie connection gateway,
      3. then log in,
      or
   2. 1. Power up the lap top 'offline';
      2. then apply the VPN secure connection.
2. WiFi
   1. Find a comfortable position and
   2. fire up the laptop 'offline'.
   3. Use Wifi connection and fire up Internet Browser,
   4. the Telsta Free QP home page should appear.
   5. Click the Blue Square logo in the page's centre to allow browsing
   6. then apply the VPN secure connection.

Using the WiFi, the trick is to log into Telstra First as described otherwise your VPN will not work.

[wallacej]

I have no problem with receiving email, but sending is another story.

The message will appear to be sent, then I will get an email back saying that the message I just sent has not been sent, along with some other tech details. So I take my messages in, respond, then send when I have hooked up my telstra wireless card, or back onto my own network??

Currently gives me a good reason for a slow response

[AnonymousCoward]

Originally Posted by wallacej

I have no problem with receiving email, but sending is another story.

The message will appear to be sent, then I will get an email back saying that the message I just sent has not been sent, along with some other tech details. So I take my messages in, respond, then send when I have hooked up my telstra wireless card, or back onto my own network??

What protocols are you guys using to send email using Outlook?

If connecting back to an Exchange 2003/2007 server, then RPC over HTTPS (now called "Outlook Anywhere") works just fine. That tunnels everything over HTTPS. As mentioned earlier in the thread, ensure that you have "logged" in to the Telstra network first.

If you are using SMTP or IMAP, then perhaps the ports are being blocked? You may need to route the mail through a Telstra SMTP server

[Flashware]

Originally Posted by AnonymousCoward

What protocols are you guys using to send email using Outlook?

If connecting back to an Exchange 2003/2007 server, then RPC over HTTPS (now called "Outlook Anywhere") works just fine. That tunnels everything over HTTPS. As mentioned earlier in the thread, ensure that you have "logged" in to the Telstra network first.

If you are using SMTP or IMAP, then perhaps the ports are being blocked? You may need to route the mail through a Telstra SMTP server

That's what I was about to suggest for wallacej, the other alternative is to use an authenticated SMTP address (YMMV as to whether your mail host supports this from hosts other than their own, FWIW iiNet seems to work a treat).