[robertz]

My Bro is setting up a company in Thailand, and needed to transfer some AUD$ to THB over to his account in Thailand, also with Citibank.

Now, we are talking here about 2000THB so about $70 AUD, not much money, but the point of the exercise was to see how efficient the process was, before transferring a few thousand over.

He did the transfer online, and after 3 days got a call from Citibank confirming the transaction. He agreed to the trans and to the additional $25 fee.
The next day, another person rang, and the next day. In total he had 5 different people ring to authorise the $70 transaction.

After this, the 2000THB left on its journey to Thailand. But when it arrived only 1000THB was deposited. (Minus 200THB for incoming transfer) so 800THB.

He rang Citibank in AUS to ask why his transfer of 2000THB which was deducted from his AUS account was only 1000THB on arrival.

Citibank in AUS said that 2000THB was sent. They said it was a Citibank Thai problem. On calling and speaking to Citibank in Thailand, they said only 1000THB had arrived and sent him the SWIFT draft confirming this.

He has spoken to Citibank in AUS (Bangalore) 6 times and every time has had to re-explain what happened. Every time, they say a supervisor has to ring him back. None have to date.

He has come to the conclusion that the $35 was an important lesson, why he shouldn't use Citibank to transfer any money overseas again.

Amazing but true....