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Originally Posted by kevinwong
OK so i have a question - how exactly are upgrades offeredand what's the process of getting your new seat allocation?
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Depends on why they are giving you the upgrade.
If you have a nice friend on the gate, then it's possible they can upgrade you if the situation arises. Same with an onboard friend who upgrades you unofficially (ie, just the seat, not a new boarding pass). This is frowned on within the company I believe... and can get a staffer fired.
Most of my op-ups have been previously determined before I checked in. Comments like "The company has decided to give you an upgrade today" and "You've been upgraded" or just no comment at all tend to imply that the decision was out of the staffer's hands and the computer told them to upgrade.
Sometimes something will happen that causes upgrade opportunities. A large family needing to sit together, too many people checking into the flight, a faulty seat on the plane or a faulty plane or bad weather etc means that Qantas has to decide whether to upgrade people. At this point the gate agent (I believe) looks through the manifest and works out who to upgrade. It often is a Plat/CL members, but if you are sitting in the right seat it could be you who is upgraded. These upgrades may be informed to you via a page at the gate or in the QP or just your boarding pass failing to work at the gate and having to be re-issued.
There is also a slim chance of being upgraded onboard due to certain situations occuring.